Wyatt Johnson Volkswagen

Worst Customer Service Experience I took my 2015 VW Golf TDI to this dealership for the first phase of the emission repairs. After the service I complained about a roaring sound coming I took my 2015 VW Golf TDI to this dealership for the first phase of the emission repairs. After the service I complained about a roaring sound coming from the front of the vehicle. I was assured on three separate occasions that it was just excessive engine noise caused by the emissions update and that the sound would resolve when I completed the second phase of the emission repair. Almost a year later and after moving to another state the second phase became available. When I went in for the service the new dealership determined that the roaring I had been hearing was a bad wheel bearing. The tech and service advisor told me they couldn't believe that Wyatt Johnson had failed to catch this issue. I called VW to see if they would cover the repair and they said since the dealership failed to catch it they would have to agree to cover it. What was Wyatt Johnson's response? That I, the customer, never complained about road noise and their tech only recorded roaring on the service sheet therefore it was my fault and they refused to cover it. So beware if you receive service here that you need to record the service advisor and techs work for them, because they aren't going to do it. More

Great service Marcie Wright helped us find our first family vehicle. She was so friendly and helped the whole way there. I would recommend this dealership and Marci Marcie Wright helped us find our first family vehicle. She was so friendly and helped the whole way there. I would recommend this dealership and Marcie to anyone! More

Excellent!! I was browsing, looking to see what I might like. Kris met me in the lot, asked a few questions and we started looking. By the time we were finished I was browsing, looking to see what I might like. Kris met me in the lot, asked a few questions and we started looking. By the time we were finished I was in a new car that I love and wanted, with the best experience ever!! Can't say enough about his customer service! It was off the charts! Highly recommend him to help you with your choice, he goes above and beyond to please and make you feel like part of a family! Stayed with me the entire time, never left me hanging! He is the best!! If you need a car, new or used, Go here and ask for Kris! You won't be sorry! HIGHLY RECOMMEND HIM!!! A special thank you so much to Kris, I love my car!! I will be back! More

Amazing This is a really amazing dealership, along with all Wyatt Johnson dealerships. The people are friendly and very family oriented! Highly recommend wyat This is a really amazing dealership, along with all Wyatt Johnson dealerships. The people are friendly and very family oriented! Highly recommend wyatt Johnson Volkswagen! More

Freaking awesome Fast customer service, always up to par on prices. Best dealership I've been to. Would recommend to people looking for good customer service and no sh Fast customer service, always up to par on prices. Best dealership I've been to. Would recommend to people looking for good customer service and no shady hidden stuff. More

Great Place to Buy A Car I had my heart set on buying a VW Tiguan. I had done all my research and felt for sure this was the car I wanted. In the past, my Husband was always I had my heart set on buying a VW Tiguan. I had done all my research and felt for sure this was the car I wanted. In the past, my Husband was always the one who had to "endure" the new car purchase nightmare. Listening to him all these years, I thought it was similar to going to the dentist. My Husband wasn't as quick to move on this for me so I made a trip to the Wyatt Johnson VW dealership to look at the car myself and there I met with Josh Austin, the sales person. Before long I was knee deep in new car negotiations. I knew what a fair price was and within just a short time I got a fair price on my trade and a good deal on my new Tiguan. Josh was so respectful and a true pleasure to work with. Josh sent me home with a full tank of gas and he even slipped me a super nice thank you card that I didn't see until I got home. I would absolutely recommend Wyatt Johnson VW and Joshua Austin. Good dealership with great people. More

2017 VW GTI Wyatt Johnson Volkswagen is an awesome place to purchase a new car. My wife and I bought a new GTI there yesterday. With the help on Jonathon, Mike, S Wyatt Johnson Volkswagen is an awesome place to purchase a new car. My wife and I bought a new GTI there yesterday. With the help on Jonathon, Mike, Sheila and Willie it was a very quick and easy process. Highly recommend. More

Surprisingly pleasant place to do business Thanks to Mike Barton and Willy for making my buying experience a pleasure. The new facility is also quite nice with plenty of space and amenities to Thanks to Mike Barton and Willy for making my buying experience a pleasure. The new facility is also quite nice with plenty of space and amenities to pass the time. More