Yakima Chrysler Dodge Jeep Ram

I always bring my truck in for all services to this Dealership. And I always ask for Chris. Dealership. And I always ask for Chris. More

Wasted my time and money by installing parts that didn't fix the problem. Now have to waste more time to bring it back. fix the problem. Now have to waste more time to bring it back. More

Was kept informed during the whole process with my jeeps repair. Picked up my jeep and they had washed and detailed it which was great!! repair. Picked up my jeep and they had washed and detailed it which was great!! More

In and out fairly quickly, great customer service, even vacuumed my jeep reminded me of the service at the Puyallup location where they always vacuumed and washed my jeep after a service vacuumed my jeep reminded me of the service at the Puyallup location where they always vacuumed and washed my jeep after a service More

Service took a little longer than expected. 2 full days with my truck. Did fix one of the issues. The other couldn't pin point the problem but overall was good. 2 full days with my truck. Did fix one of the issues. The other couldn't pin point the problem but overall was good. More

Great people very patient and helpful The team greeted me and my family with respect and consideration showed me many options and my family with respect and consideration showed me many options More

Gave me wrong completion time on fixing my vehicle. Did not keep me updated Service department was horrible at communicating Did not keep me updated Service department was horrible at communicating More

I’m concerned about the inconsistency in the service reports. In the past I was told I needed new tires at 25k miles, and when I questioned the rotations I was told they had been done correctly and that reports. In the past I was told I needed new tires at 25k miles, and when I questioned the rotations I was told they had been done correctly and that because I have an SRT I should also be performing alignments. Later, during an oil change, I was told the brakes needed replacement, but the most recent report now says the brakes are completely fine. I also previously reported issues with the radio, and the dealer replaced parts twice. However, during the latest visit I was told no problems were found. I later noticed that the software appears to have been updated, but this was never mentioned to me, nor was I told that if the issue continued after the update I should return. Additionally, I was informed that if no issue was found I would have to pay a diagnostic fee, even though the vehicle is still under warranty. Now I’m being told the current issue with putting into drive does a shifting hard “ kick” is normal, even though it wasn’t happening before. It would be helpful if prior service records and previous concerns were reviewed before giving these conclusions. More

Edgar had great customer service, he updated me on the vehicle status. This time they got it right. Previous occasions they weren't so successful vehicle status. This time they got it right. Previous occasions they weren't so successful More

Because of your slow xxx service I lost my truck and ended up homeless. You can xxxx yourselves ended up homeless. You can xxxx yourselves More