We took our 1996 White Dodge to the maintenance department at this dealer. The mechanical problem we had was when we started the vehicle in the mornings it would turn off on it's own. They told us they needed to change the computer for the cost of $1,300.00 dollars. We paid the amount and they stayed with the vehicle for four days to work on it. When we picked up the vehicle they told us everything was working smoothly and the problem was no longer an issue.
We took the vehicle home with us and the next morning we noticed the problem continued. We immediately contacted the dealer and informed them the problem continued. So we took it back and they kept the vehicle for another 4 days and gave us a paper saying "all ok no more issues at this time".
We took the car home again and the problem still continued. We contacted the dealer again and they told us they would not see the vehicle unless we paid them $102.70 dollars. We refuse to pay again for a service previously paid.
Since there is absolutely no improvement from the vehicle we told them to just give us the money back ($1,300.00 dollars) and they refuse to do so. We ask to speak to the manager and he was very rude and raised his voice when he talked to us. Very bad customer service. He told us they would not give us the money back, but could only offer a discount every time we took the car in.
So I would not recommend there service, unless you want to be out $1,300.00 dollars and be ready to be scream at by the manager. I still don't know what to do. I have a vehicle that does not work properly, am out $1,300.00 dollars and if anybody has any suggestions on how best deal with this we would really appreciated it.
Rating -star o -0