Yakima Chrysler Dodge Jeep Ram

If I could give a zero I would!!! 2015 Jeep Grand Cherokee- Since my car was less than a year old I have taken it in 4 times for the backup camera. On average about 10 times a month it 2015 Jeep Grand Cherokee- Since my car was less than a year old I have taken it in 4 times for the backup camera. On average about 10 times a month it does not work. They just kept saying nothing we can do. It has to not work while it's here. So I've been very frustrated. Took my car back a month ago because the front passenger seat belt quit working! My car is 1 1/2 years old!!!! That is dangerous and unacceptable! So at this time I complained about the camera again. Oh there's a software update they say. So they do the update. It hasn't worked at all since then. So a new one is ordered. Now after waiting weeks I find out the back up camera is on back order and will be weeks before it's in. Meanwhile I have been paying for a $50k car that hasn't been in complete working order for the last year. So blame Jeep... yeah I agree, however, the dealership has had horrible, or zero customer service through it all! And to top it off they are going to charge me more than $200 to replace the seatbelt!!!! More

Great Dealership for Jeeps! Had a great experience getting my Jeep Grand Cherokee Trailhawk from this dealership, largely in thanks to our salesman, Pepe. He was very patient, in Had a great experience getting my Jeep Grand Cherokee Trailhawk from this dealership, largely in thanks to our salesman, Pepe. He was very patient, informative, realistic, and overall his customer service skills far succeeded the experiences we had at other Jeep dealerships in the area. You might be able to find slightly cheaper prices advertised on the same cars elsewhere, but we found that these prices were usually not truthful, and the cars actually ended up being up to 3,000 more dollars than their advertised price. Luckily, you do not have to worry about any of this at the Yakima dealership, as their "straight to the point price" rids any worry of hidden costs or misleading "discounts". Once we arrived at the dealership to pick up the new car, the financial guy had all of our paperwork printed and ready to be signed, and the car was being cleaned as we filled everything out. We were driving the new car off the lot within 45 minutes. Not too bad! If you're interested in a Jeep/Dodge/Chrysler vehicle, I highly recommend checking out this dealership and asking for Pepe Sucilla! More

Oil Change Got me in and out without an apt in less than an hour and very fairly priced!!! I will definitely be going back there again! Got me in and out without an apt in less than an hour and very fairly priced!!! I will definitely be going back there again! More

Great service team Doug in service is the absolute BEST!!!! Every time I come in to have my car serviced, he is there was a smile and a great attitude. I purchased the Doug in service is the absolute BEST!!!! Every time I come in to have my car serviced, he is there was a smile and a great attitude. I purchased the extended warranty with my Jeep and Doug worked very hard with the warranty company to make sure all of my issues were covered. I highly recommend the service department because they are thorough and they treat you like gold. More

Car Buyer Helpful and friendly! Not pushy! Our sales associate Juan showed us what we wanted. We left happy with both our vehicle and our deal. Thank you! Helpful and friendly! Not pushy! Our sales associate Juan showed us what we wanted. We left happy with both our vehicle and our deal. Thank you! More

GREAT SERVICE WENT IN THERE TO GET A OIL CHANGE THEY WERE FAST ANHD EFFICIENT GREAT COMMUNICATION, GAVE ME A FULL INSPECTION OF MY VEHICLE AND NOTIFIED ME OF THE MA WENT IN THERE TO GET A OIL CHANGE THEY WERE FAST ANHD EFFICIENT GREAT COMMUNICATION, GAVE ME A FULL INSPECTION OF MY VEHICLE AND NOTIFIED ME OF THE MAINTENANCE COMING UP FOR MY VEHICLE WILL DEFINATLEY RECCOMEND THEM FOR ANY MECHANICAL NEEDS. EXCITED FOR THE NEW LOCATION GOING TO BE EVEN MORE PLEASENT OF A VISIT More

excellent customer service with all I have been a customer of this dealership for the past 10 years. Personnel are always efficient, professional and friendly. Special thanks to Doug, I have been a customer of this dealership for the past 10 years. Personnel are always efficient, professional and friendly. Special thanks to Doug, who is always very helpful with what ever I bring to him. Keep up the good work and thanks to one and all. More

butchrpm I wanted to say thanks to the sales staff at Yakima Chrysler Dodge Jeep Ram, who went out of their way to help me with the purchase of a jeep wrangl I wanted to say thanks to the sales staff at Yakima Chrysler Dodge Jeep Ram, who went out of their way to help me with the purchase of a jeep wrangler. Looking for a vehicle? check with these guys first. More

Repair/Service SUPERB Service. Took Dodge RAM in to replace damaged passenger side mirror unit and oil change and all service was performed above expectations. Spe SUPERB Service. Took Dodge RAM in to replace damaged passenger side mirror unit and oil change and all service was performed above expectations. Specifically, Service Representative Doug Butler explained what was done, checked for recalls, and provided information as to the move to the new location in the coming months. Doug's customer relations is a credit not only to himself but also reflect's credit to the overall operation of Yakima Chrysler/Dodge Dealership. Price on the mirror unit was high but not the fault of the dealership. More

Helpful and FAST! I had heard good things about their new service department and they turned out to be true. I took my 02 civic in for help with my heat and suspension I had heard good things about their new service department and they turned out to be true. I took my 02 civic in for help with my heat and suspension and even though they don't sell Honda cars, they had it diagnosed and repaired in two days. The manager even came out to thank me for my business! Thank you Yakima Dodge! More