Yakima Chrysler Dodge Jeep Ram

Gave me wrong completion time on fixing my vehicle. Did not keep me updated Service department was horrible at communicating Did not keep me updated Service department was horrible at communicating More

I’m concerned about the inconsistency in the service reports. In the past I was told I needed new tires at 25k miles, and when I questioned the rotations I was told they had been done correctly and that reports. In the past I was told I needed new tires at 25k miles, and when I questioned the rotations I was told they had been done correctly and that because I have an SRT I should also be performing alignments. Later, during an oil change, I was told the brakes needed replacement, but the most recent report now says the brakes are completely fine. I also previously reported issues with the radio, and the dealer replaced parts twice. However, during the latest visit I was told no problems were found. I later noticed that the software appears to have been updated, but this was never mentioned to me, nor was I told that if the issue continued after the update I should return. Additionally, I was informed that if no issue was found I would have to pay a diagnostic fee, even though the vehicle is still under warranty. Now I’m being told the current issue with putting into drive does a shifting hard “ kick” is normal, even though it wasn’t happening before. It would be helpful if prior service records and previous concerns were reviewed before giving these conclusions. More

Edgar had great customer service, he updated me on the vehicle status. This time they got it right. Previous occasions they weren't so successful vehicle status. This time they got it right. Previous occasions they weren't so successful More

The service was not well and the labor costs were too high Not coming back. Too bad high Not coming back. Too bad More

Performed the job very professionally and on time. The only place I take my truck. Super satisfied The only place I take my truck. Super satisfied More

They did everything they could to get my vehicle in and out efficiently. Kind friendly service. Down to earth. Honest out efficiently. Kind friendly service. Down to earth. Honest More

Got my vehicle in quickly and the oil changed by lunch so I was able to pick it up on my lunch break. Worked out great. I was able to pick it up on my lunch break. Worked out great. More

They forgot about my track and didn't do my service for about 6 hours when I was told it would only be an hour and a half. about 6 hours when I was told it would only be an hour and a half. More

My experience and service was great, thank you! I will definitely be returning for future services. I will definitely be returning for future services. More