Yankee Ford

Very disorganized, initial contact via internet, told them what I was looking for and my situation. They came back and said no problem, we got you, come in at X time. Showed up, went through the process them what I was looking for and my situation. They came back and said no problem, we got you, come in at X time. Showed up, went through the process only to be told there was nothing they could do. 2 hour drive and my time wasted by shady tactics. Would give zero stats if I could. More

The Worst CustomerService initial contact was through True car trying to purchase a 2020 truck, waited a couple days no contact from the dealer. reattempted to make contact wi initial contact was through True car trying to purchase a 2020 truck, waited a couple days no contact from the dealer. reattempted to make contact with dealer still no contact, I sent and email and Debra Bly and Jennifer Lajoie. left all my email contact information as I didn't want to do anything via the phone. I made contact with the internet business manager whom I believe is Jennifer Lajoie and she promised someone would be immediately in touch with me, it never happened I sent off a email to the business manager and she retorted we reached out to you and you never responded, if we cant get in touch with you we don't need your business.... Well we both agree you didn't get my business. Worst customer service I've ever dealt with and I've purchased a lot of new vehicles More

Just out for the quick buck I bought a used truck from them.. It was previously owned by one of their own mechanics, so they knew exactly what was wrong with it but they didn't d I bought a used truck from them.. It was previously owned by one of their own mechanics, so they knew exactly what was wrong with it but they didn't disclose any of the problems.. I ended up having to put a new brake system as well as a new transmission and a new exhaust system.. A Year later they offered me a free inspection and when I went there they came up with all sorts of things they needed to repair before it could pass.. I went to my neighborhood mechanic and he passed it with no problem.. More

Little disorganized, disheveled, not real professional, but Went to Yankee because they had the truck I wanted, sales office is under construction usual back and forth, unorganized, never offered to show the 1, Went to Yankee because they had the truck I wanted, sales office is under construction usual back and forth, unorganized, never offered to show the 1,000 under invoice and did not. I did ask, they ignored. not really a professional environment, but despite the cluster they are successful in spite of themselves do sell vehicles. usual pressure but did let me leave,, lol, long story short, not at all happy about the delivery of my new truck. prepping I guess is removing the plastic from the seats, and putting the floor mats down. No wash, no wiping down the interior, tape from stickers still all over the inside, barcodes still on rear view mirrors, did not review all the options on the truck. very poor job of prep. good thing I loved the truck anyway. no service as of yet, ill wait to test those waters once they finish construction. the guy Dutch who does the final work/financing was great, compared to the ones I worked with More

Another positive experience Just purchased my 3rd Expedition from Yankee. Borke in sales is extremely knowledgeable and helpful in explaining all the technological features these Just purchased my 3rd Expedition from Yankee. Borke in sales is extremely knowledgeable and helpful in explaining all the technological features these new vehicles are equipped with. Pricing is fair and very competitive. Their service department has never let me down. A great company to do business with. Highly recommend! More

Used Cruise I had been looking for a commuter car for almost a month before I came across the used 2012 FIAT 500 Yankee had on the lot in June. I saw it, drove th I had been looking for a commuter car for almost a month before I came across the used 2012 FIAT 500 Yankee had on the lot in June. I saw it, drove the hour and a half to the dealer, took it for a 20 mile test drive, came back, and signed the papers. Shawn was stellar, the car was exceptional (it had a few scratches and dents but for 2K under book it was amazing), the price was unbeatable, and the honesty of the staff made the buy worth every cent. All I know is that when my Fiat finally gives up the go, Ill be back to Yankee Ford for round 2. More

What a difference I had never bought from a real dealer before - just 'easy credit' outfits like Klunky & Rusty in Auburn. I got a used Focus in superb condition at a I had never bought from a real dealer before - just 'easy credit' outfits like Klunky & Rusty in Auburn. I got a used Focus in superb condition at a reasonable price - and got the info I needed for the bank and the insurance without delay. Replacing my moose-totaled Lancer took only a few days. More

A Fun & Relaxed Experience. My Wife & I dealt with Kyle Buchanan, Bob Esposito (The Owner) and Mr. McMenimen- the Finance Manager and The Finance Manager was very professional a My Wife & I dealt with Kyle Buchanan, Bob Esposito (The Owner) and Mr. McMenimen- the Finance Manager and The Finance Manager was very professional and made the car buying process fun again! We love the new ford edge and our experience was stellar at Yankee Ford in South Portland. We will be back for our 4th vehicle very soon!~ Thank You. Ford Is Back at Yankee Ford in SoPo. . Tom & Ashlea Blais More

Under preformed and mislead daughter Terrible experience w/ my daughters 2014 Escape, inv.# FOCS411289. Having just relocated to Portland she brought the car in for a recall notice and Terrible experience w/ my daughters 2014 Escape, inv.# FOCS411289. Having just relocated to Portland she brought the car in for a recall notice and oil change. Car was delivered 5 days later than quoted, in addition they did not bleed the cooling system so it had to be brought back due to a service light and poor performance. But the reason I'm writing this negative review is the oil change. Their work order clearly shows Full Syn oil however they used a blend in addition they overfill the oil putting in 5 qts instead of the 4.3 qts (all documented on their service report); when my daughter brought the car in for this they went out and pulled the dip stick and showed her it was to the proper fill level; HOWEVER when I pulled the dip stick later it was clearly was overfilled. (ie: they fudged the level before they showed her) They under performed and went out of their way not to be fair to her. Any positive reviews below must be all fake! More

And after the dust settled All of the communications up to the purchase of a car were cordial and professional. Initial contact was with Jenn, the customer care manager who answ All of the communications up to the purchase of a car were cordial and professional. Initial contact was with Jenn, the customer care manager who answered all question about process. The actual new car order and purchase was handled by Dutch. Price was good, delivery on an ordered vehicle was fast. Handling of the transaction was a bit shaky with an issue of an cash bonus incentive the sales person thought had been applied, but had not been applied. After some discussion and review by Yankee Ford, the error was identified and the incentive was paid in full. There is always going to be the occasional "bump in the road", but how a problem is resolved means everything. They did a good job. My wife and I like the car. We took a road trip two days after it was purchased and couldn't be happier. We bought a good car at a good price and a good dealer for service. More