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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
631 Reviews

631 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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June 26, 2020

I had my 2018 Wrangler in for recall work with an appointment on a Tuesday at 9 am and the service tech didn’t even touch it until Wednesday afternoon. I didn’t get my Jeep back until Thursday. On to More

by nbaxter17
Recommend Dealer
No
Employees Worked With
Tim Wandtke
Jun 26, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. We have forwarded your concerns to proper management for further information. We understand that your advisor has reached out to you and explained the repair process, and also explained the recall that was completed. When scheduling an appointment for your vehicle, the stated time is when you are to see your advisor and explain the issue(s) you may be having with your vehicle at that time. Your vehicle is then placed in line to have a tech inspect and/or repair your vehicle. We do try to get to your vehicle as soon as possible but other appointments and work load may interfere. Once again, please accept our sincere apology and we hope that you will allow us another opportunity to serve you in the future.

June 26, 2020

Great and fast, easy to deal with. This is all because of Gabe & Sue. Because of them I have NOT left and went else where. More

by BARB_B_MOM
Recommend Dealer
Yes
Employees Worked With
Gabe Heil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue/Gabe are the bomb!
Jun 26, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your continued business and look forward to serving you again in the future!

June 26, 2020

They lost my car while they were working on it and had the nerve to call me and ask if I had picked it up. Incredibly bad. More

by ROCK_HOFFMAN
Recommend Dealer
No
Employees Worked With
Sue Emery, Tim Wandtke
Jun 26, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. We have forwarded your concerns to proper management for further information. After speaking with our manager, we understand that the vehicle was at our collision center after service and also paid $350 for your rental fees as a courtesy. Again, we hope you can accept our sincere apology for any miscommunication that happened and hope that you will give us another opportunity to serve you and win your trust back in our company.

June 26, 2020

Easy and Safe I was nervous to bring my car in for service because of the COVID-19 pandemic. However, upon pulling up to the service center my nerves were calmed. More

by MARGARETCM26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Hoppe, Chase Atkin
Jun 26, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 26, 2020

Zack Stokes in YARK service department is simply the BEST! He is a terrific communicator, and works hard to ensure we are happy with our service. More

by PAMELAGEIGER67
Recommend Dealer
Yes
Employees Worked With
Zack Stokes
Jun 26, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your service experience with us! We appreciate your business and look forward to serving you again in the future!

June 26, 2020

Helpful The employees make contact with me in a timely manner. They have always been knowledgeable when I am trying to explain the reason for my visit. More

by smw42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angie Zeitler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Emery, Chase Atkin, Benjamin Shurts
Jun 30, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 24, 2020

Great service We had great service at Yark, they kept us Informed all through the service period while we waited a short time for parts. We had new rental car and t More

by PLEOP5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Haley
Jun 25, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 22, 2020

Drove my vehicle in and when I came to pick it up it was running rough terrible they made my truck inoperable I shouldn't have brought it to you More

by philj1938
Recommend Dealer
No
Employees Worked With
Zack Stokes
Jun 23, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience. Our goal is 100% customer satisfaction, 100% of the time and regret that this was not demonstrated at your most recent visit. We would love the chance to speak more to you about this but unfortunately, we are unable to find anything under this name. When you have a moment we would appreciate any additional information you can provide to investigate this further. Please forward this information to customersupport@yarkauto.com. Thank you again for bringing this to our attention and we look forward to hearing from you.

June 19, 2020

I love the service department. Always friendly and get you in and out quickly. Relaxing waiting room and an honest evaluation of anything needed for your vehicle after inspection. More

by mrjazy
Recommend Dealer
Yes
Employees Worked With
Jude Rozanski
Jun 22, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 19, 2020

Everyone from sales to service has been over the top helpful and I appreciate it very much! I would recommend someone to go to Yark to purchase a vehicle? More

by DAVISHARR3219
Recommend Dealer
Yes
Employees Worked With
Sue Emery, David Angel, Ramon Perez, Chase Atkin
Jun 22, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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