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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.5
538 Lifetime Reviews Review Dealership

538 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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February 08, 2021

"Scheduled and appointment on Tuesday last week for work..."

- Rewhitmanjr

Scheduled and appointment on Tuesday last week for work on ram diesel for Saturday. Was told someone would call but never got call and when I showed up they could not work on car because no diesel mechanic. I tried calling service managers and GM of yark and they did not respond at all. If you want good customer service the advisor is good but management needs work. I will not be going back or recommending yark to anyone.

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Recommend Dealer
No
Feb 09, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. Our service manager, Mike, would like the chance to speak more to you about this and will be reaching out to you in regards to your concerns. We value you as our customer and hope that you will allow us another opportunity to serve you again in the future and gain your trust back in our company.

Feb 09, 2021 -

Rewhitmanjr responded

I welcome the call

February 07, 2021

"As always, the service I received was courteous and..."

- lizzydarcy62

As always, the service I received was courteous and professional. Never impersonal. Just in for a minor recall this time, so it didn’t take long. Pretty happy with Yark service and sales. Will probably buy my next vehicle there.

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Recommend Dealer
Yes
Employees Worked With
Feb 08, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We really appreciate you taking the time to leave Yark Automotive Group this awesome review, thank you!

February 02, 2021

"It was a great place was very freindly. The..."

- RONM64

It was a great place was very freindly. The representative was very knowledgeable and was willing to answer all my questions. They gave me a free rental was very helpful.

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Recommend Dealer
Yes
Employees Worked With
Feb 04, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 31, 2021

"I had a seatbelt problem and theyntold me to come in..."

- Stephanie

I had a seatbelt problem and theyntold me to come in right away where other places couldn't get me in for weeks. Ordered the part I needed and got me in and out as quickly as possible and when they didn't think it was quick enough, they gave me a discount. Great service!

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Recommend Dealer
Yes
Employees Worked With
Matt Warner
Feb 02, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 30, 2021

"My issue was not resolved on a brand new Jeep! They..."

- SUSAN.JEEP.HALL

My issue was not resolved on a brand new Jeep! They basically wiped their hands of the situation to make my car right. I was told to take it to Belle tire by Yark. They told me unless I purchased a new set of tires for a car that has 3500 miles on it the issue would not be fixed! Belle told me to take it to Charlie’s Dodge and maybe they would help me since Tark won’t!!! Not acceptable!!!!

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Recommend Dealer
No
Employees Worked With
Feb 02, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. We inspected your vehicle thoroughly and found it to be mechanically safe and sound and found no issues. Your tires likely have a flat spot and should go away with normal driving. We value you as our customer and hope that you will allow us another opportunity to serve you again in the future.

January 27, 2021

"Great service...great communication. Grateful to have a..."

- Lisa

Great service...great communication. Grateful to have a rental so I didn’t have to wait. I was told the service was to take longer than I thought but ended up ahead of schedule.

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Recommend Dealer
Yes
Employees Worked With
Feb 02, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 27, 2021

"I will come back excellent. Very happy with the customer..."

- jeffreytemple

I will come back excellent. Very happy with the customer service I received. My vehicle was serviced in a timely manner and every thing was explained to me in detail.

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Recommend Dealer
Yes
Employees Worked With
Feb 02, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 26, 2021

"Yes everything was wonderful and I was treated..."

- BPMWOLFCLAN1974

Yes everything was wonderful and I was treated outstandingly my service was done in a timely fashion as I would have expected it to be

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 26, 2021

"The service center had their doors open right on time, I..."

- AnthonyN

The service center had their doors open right on time, I only had to wait in my vehicle for a few minutes before work began on my car. Every staff member I interacted with was friendly and I appreciated their recommendations for additional service if they noticed any car problems. I plan to continue going to Yark for service in the future.

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 26, 2021

"Dan was EXTREMELY POLITE & helpful. Jay worked to please..."

- jujuan_hamilton

Dan was EXTREMELY POLITE & helpful. Jay worked to please the customer despite being short staff for the working day. Big Thumbs up! Satisfied customer today!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Warner
Jan 27, 2021 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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