Yark Nissan

Yark Nissan responded

Wow, that's fantastic! Thank you for your review and taking the time to share with us your experience! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and taking the time to share with us your experience! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for bringing this to our attention and giving us the opportunity to take care of this matter. We always strive for an exceptional experience at each visit and apologize for any misunderstanding or not exceeding your expectations. We are glad that you have had the opportunity to speak directly with our sales manager and make arrangements to rectify any unresolved issues. On behalf of Yark Nissan and our staff, we thank you for your business and look forward to taking care of all your automotive needs.

tolltessa responded

While we are disappointed that it took public negative reviews to get someone at Yark Nissan to acknowledge the lack of customer service and detail we received, we do appreciate Denise Kaminski's valiant effort at damage control. She drove an hour out to our house to resolve our last car issue. She listened to all of our complaints and apologized profusely. She owned other people's mistakes when she was not to blame. She did a fine job at trying to clean up other people's mistakes.

Yark Nissan responded

Thank you for your review and taking the time to share with us your experience! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Tyler, all of us here at Yark Nissan were saddened to hear that this was your perception of the service you received from our team. Upon receiving your feedback, our management team conducted a thorough review of your experience. Communication is the key in any business relationship and we feel there may have been a misunderstanding on your part or possibly we just needed to provide you with more details. We hope that sharing what we have found will clarify everything. Regarding the safety concern of your vehicle, our records show that we went above and beyond to diagnose the issue and properly make the needed repairs. Your Altima was serviced in a very timely manner and our service department provided you with a loaner during the duration. You received a 2018 Nissan Rogue SUV to drive as we felt this would be a nice gesture to ensure you and your family felt safe as we knew this was a concern for you. When we began servicing your vehicle, our technician identified many alterations that had been made to your Altima that directly attributed to the onset of some of the issues you were experiencing. We found that the suspension had been lowered, the manufacturers tires and wheels had been replaced with aftermarket wheels and low-profile tires, and the heat shields and splash shields intended to protect the undercarriage of your vehicle and allow for proper airflow had been removed. These alterations, none of which were performed on the vehicle here at our dealership, voided many aspects of the manufacturer’s warranty. As another attempt to go above and beyond to provide you with exceptional customer service and take care of your vehicle, our service team moved forward with diagnosing the issue, properly making the needed repairs to assure your family would be safe upon returning your vehicle to you, and getting the repair covered under warranty so you would not incur the cost. You were contacted by one of our staff members right as your vehicle was being completed and informed that “service is just finishing your car up now. You can come in today if you would like.” It was a few days later that you picked up your Altima. Regarding any damage to your wheels, our management team has thoroughly looked into this matter. We treat our customers vehicle as if they are our own while they are here at the dealership and in our possession. The matter of your wheels was brought to our attentions days after we completed the work done to it. We have reviewed footage and spoken with all employees that were in contact with your vehicle. At no time was your vehicle’s wheels damaged. While accidents do happen from time to time, that was not the case with your Altima. We are very sorry to hear that they are scratched, but it did not happen while we were servicing your vehicle. Regarding your experience with wanting to trade in your Altima for a new vehicle, it is our understanding that you were informed on many occasions that we would be happy to look into having you trade in your vehicle for something different. To do this, you would have needed to see your sales consultant. While it would have not been the ideal situation with still having 10 payments remaining along with all the customization you did to your Altima, we were happy to have given you your options to replace your vehicle. To date, we have no record of you coming in to the sales department to explore those options. You have stated more than once that you were going to take your business elsewhere. We respect your decision and wish you the best in finding the right replacement vehicle. We are sorry that we were not able to accomplish this for you. Furthermore, throughout all of this, our Nissan Owner Loyalty Manager was in contact you from the moment we received your initial concerns. She provided you with her personal mobile number and informed you that you could call her at anytime you needed anything. She kept you informed throughout the process along with taking your calls and responding to your texts even when she was not in the office. She communicated to you what was going on throughout the process and felt she had a very positive open line of communication. In summary, your vehicle was returned to you in good working order with and extensive repair made to your transmission that exceeded over $3000 for the cost of labor, parts, and the loaner provided at no cost to you. It was done in a timely manner and we kept an open line of communication throughout the process.

Tylerstami responded

Still waiting to hear back from chris about pricing.. from a week ago, from his phone number. No need to waste my time repsonding anymore. Its easy to write out what everyone else told you supposedly happened. I havent dealt wirh just one single person so of course 10 different people are gonna come up with a better response back. Your expectations didnt hold up, just like i was told, more so than not.

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and sharing your experience! We appreciate your business and look forward to serving you again in the future!

Yark Nissan responded

Thank you for your review and sharing your experience! We appreciate your business and look forward to serving you again in the future!