Yark Toyota

Good experience with Tony Hernandez. Experience with finance was good except the pressure to purchase additional gap insurance, additional coverage etc., that was a bit much. finance was good except the pressure to purchase additional gap insurance, additional coverage etc., that was a bit much. More

I was looking for a new truck, went to other dealers and did a lot of shopping around. I liked the way that this dealership presented itself to me. It was clean and very professional. Our sales represent did a lot of shopping around. I liked the way that this dealership presented itself to me. It was clean and very professional. Our sales representative (Scott Scheatzle) was extremely knowledgeable about the vehicle we wanted to purchase. He was not pushy and was able to find the exact truck package and color we wanted to purchase. Scott was very easy to work with. More

Longtime satisfied customer of Cedrick and Rouen. Leased last two cars from Rouen even though had moved to Dublin, OH over four years ago. Feel good about the experience even though out of the Maumee area. last two cars from Rouen even though had moved to Dublin, OH over four years ago. Feel good about the experience even though out of the Maumee area. More

Recently bought a 2010 certified Toyota Corolla from this dealership and was impressed from the moment I walked in to when I left. The sales consulate, Chris was there waiting for me as I pulled in, had the dealership and was impressed from the moment I walked in to when I left. The sales consulate, Chris was there waiting for me as I pulled in, had the vehicle prepared and ready for the test drive. He was very professional, answered every question I had regarding the Corolla and to top it off I got the car for a great price. More

I bought my car from this dealership over 6 months ago and have zero complaints on the car itself, the service of the employees, and the satisfaction of my new purchase. This is only the second car I have and have zero complaints on the car itself, the service of the employees, and the satisfaction of my new purchase. This is only the second car I have ever owned and could not be happier with my choice in buying a Toyota. I was in a bit of a rush to find a new car, and was able to drive away with the car the day I went to the dealership. Byron Edwards was our salesman and I have only positive things to say about him. He was friendly, patient, and very professional. He has kept in touch with me through emails checking to make sure that I am happy with my new car and letting me know to reach him if I have any questions. I am surprised at the level of care and initiative from a salesman and dealership. I will definitely suggest this dealership and Byron to friends and family in the future! More

I would never, ever recommend this dealership to ANYONE. I mean it. My husband purchased a vehicle there only a couple of weeks ago. He had several questions about the vehicle when we originally went to loo I mean it. My husband purchased a vehicle there only a couple of weeks ago. He had several questions about the vehicle when we originally went to look at it, such as what the item on the key chain was (it was a remote car starter, and that is what my husband questioned the salesman about it being). I guess it is not good to have a remote starter for some reason, because it messes with the car somehow? Regardless, the salesman played dumb about it and acted clueless as to what it could be (we found out on our own that it was, in fact, a remote car starter). So, okay, one lie on Rouen's part. Next, soon after purchasing, the vehicle started to have problems. My husband was driving with our daughter on the highway and the vehicle started to jerk around and act very strange. Some of those mechanical lights came up on the dashboard that alerts you when something is wrong with the vehicle. My husband contacted the dealership to notify them about the car acting up, since it is within the 30 day warranty period. Well, no answer from them. So my husband left messages, called several times, even e-mailed. None of which were returned. My husband did not want Rouen to look at his car right away, since they had already posed very shady behavior and would probably say his car was fine, so he took it upon himself to go to a trusted mechanic who he has worked with in the past on his previous vehicles. They found very serious problems with the car's "computer". Rouen Toyota Maumee sells CERTIFIED LEMONS and are lying, incompetant people. Good luck ever getting a hold of them, since they do not call back or return e-mails! Oh, and when he finally got a hold of the service department at Rouen to have them take a look at the vehicle (with the paperwork proving the problem that the mechanic found), they tell my husband that he only had a 50/50 warranty and the "computer" part under it is not covered. Basically, my husband is stuck with a broken vehicle and there is nothing that he can do about it. The only reason this dealership would have any good reviews is because when my husband went to pick his vehicle up after purchasing, they had a rating website up, open, and set up for him to give them a "five star rating" while they were there at the dealership. It was already all set up, all my husband had to do was put his name before he could get his car! Mind you, this is before all of the problems started to happen. I assume they do this for EVERYONE. Who the heck would force someone to give their dealership a good rating after only dealing with them a couple of hours one day? I am extremely dissatisfied with the customer service here. I dislike car salesman already as it is, but this place took it to a whole new level. Very shady, only in it for themselves, and do not care about the customer whatsoever (unless of course it is prior to a customer purchasing and they are trying to make a sale). I dread having to even THINK about purchasing a car in the future (certainly, not from ROUEN TOYOTA MAUMEE). I am personally going to make sure EVERYONE knows about this awful dealership and the way they operate. More

This was the first time I've ever had to buy a car. They worked with me to get me the best deal possible. They were super informative and very friendly. worked with me to get me the best deal possible. They were super informative and very friendly. More

One of the smoothest, most enjoyable and pleasant new car buying experiences my wife and I have ever had. The sales staff (Mr. Edwards and Mr. Lopez) were friendly, knowlegable, and most helpful in assistin buying experiences my wife and I have ever had. The sales staff (Mr. Edwards and Mr. Lopez) were friendly, knowlegable, and most helpful in assisting us with our new car purchase. Our new Toyota Avalon has been all that we expected it to be. The vehicle was delivered in perfect shape and has preformed flawlessly. This reflects the quality of the product and also the quality of the Rouen delership and the people we worked with. All in all, a super experience with a first class organization! I will not hesitate to highly recommend Rouen and their staff to my friends and acquaintances. More

On my first visit, I worked with Jason. He was helpful, answered my questions, and did not pressure me. When I decided upon a vehicle two days later, Jason was ill. He then sent Byron in to "seal the deal. answered my questions, and did not pressure me. When I decided upon a vehicle two days later, Jason was ill. He then sent Byron in to "seal the deal." Byron, too, was helpful, respectful, and a pleasure to work with. Finally, they sent me in to Philip, the finance guy, to complete all the necessary paperwork. All three were honest, forthright and kept their word. All that was promised was delivered. I will always recommend Rouen to a friend! More

This was the first new car purchase for my wife and I, and we are so glad we went to Rouen. Byron, our salesman was very helpful, honest, and easy to work with. He showed us around the dealership and intr and we are so glad we went to Rouen. Byron, our salesman was very helpful, honest, and easy to work with. He showed us around the dealership and introduced us to the service and parts employees. We look forward to continue doing business with Rouen in our Swagger-Wagon. More