Dustin was very thorough with explaining pluses and minuses of the car. He put himself personally into the situation after asking very detailed questions to determine if the car was right for my daughter, including how she drives, the purpose and distances that she drove and actually recommended that we not buy the car, based upon our answers. Then he recommended other car types (which he didn't have on the lot, so he was clearly not trying to up sell us). We bought the car anyway and are very happy with the purchase. They fixed everything on the vehicle above what was necessary. The transaction was lightening speed. Best car buying experience ever!