Yates Buick GMC INC.

Stay away from this horrible dealership. Perhaps The worst service department anywhere in phoenix metro if not the entire state!!(according to AI conclusion). The service was never performed Perhaps The worst service department anywhere in phoenix metro if not the entire state!!(according to AI conclusion). The service was never performed on my vehicle while I was waiting. The service advisor has never!!! Informed me that while waiting. This dealership is a bad joke. Go elsewhere or you’ll Be sorry. More

My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitud her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie. More

Do not buy from this dealership they don't escalate anything they got the top people named Yates you never talk to gave them a one but I never spoken to him... their service department is subpar especi anything they got the top people named Yates you never talk to gave them a one but I never spoken to him... their service department is subpar especially Chris Brown service tech never had good service or work done early nothing like that and my truck needs a valve body it's been out for over 3 months and it's been at the dealership 2 weeks after they found the part after 90 days we bought five vehicles from GM Yates in the last two and a half years but I will never buy another GM again they're great when they run but you have to get them recalled service no parts it's just a no-brainer to go somewhere else More

if I can give a lower review i would sales guy Julio showed me a car said it was available went on a Sunday afternoon said his mechanic would look at it Monday and when it was ready to test drive he wou showed me a car said it was available went on a Sunday afternoon said his mechanic would look at it Monday and when it was ready to test drive he would call me well 3 days later he calls and says someone bought it Tuesday as is (weird) well how come i didnt get the chance to buy as is. Shady not good business practices never again i would set foot there. More

The absolute worst quick lube service ever! ! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't w ! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't waste your time with this joke of a dealership. When you need service DO NOT go here!! I wanted to talk to the manager and was told no that the service adviser was in charge of me and I could not talk to the Dealership Manager. Imagine that, the Patients run this Asylum. When you buy the top of the line Pickup you expect at least decent customer service. NEVER AGAIN. I hope the management takes this seriously. More

Traded my 2018 hyundai elantra for a new car. Was offered 3000 they said that was fair market and couldn't offer anymore and then turned around 2 days later and put it on the market for 9900 and Was offered 3000 they said that was fair market and couldn't offer anymore and then turned around 2 days later and put it on the market for 9900 and sold it 1 week later. Never responded to my review to the dealership where they say they respond to all reviews. What a bunch os @&×!. Never will buy from Yates Buick again More

Marco is a great salesman. He’s very knowledgeable and answered all of our questions and worked to get us the best deal. He’s very knowledgeable and answered all of our questions and worked to get us the best deal. More

We purchased a used vehible from Yates a few weeks ago. We realized that the horn was not working so called to bring it back in. It was still under warranty, but they had us take it to a different dealer We realized that the horn was not working so called to bring it back in. It was still under warranty, but they had us take it to a different dealership for the service. They provided no loaner car and had the vehicle for over 10 days. We could not get any communication back from Yates and the other dealership could not get a hold of Yates either. We ended up paying for the repair because we were out of a vehicle for so long. The repair was over $300. We have tried to reach out to our salesman, service department, and supervisors without even a return call back. The other dealership that completed the repair has had the same issue in regard to communication. This is the second vehicle that we have purchased from Yates, but will not complete another transaction with them. This dealership is not trustworthy and we would NOT recommend purchasing from them. More

Crooked business tactics, they tag on to the bill a bunch of ridiculous fees so they can use them to negotiate the price that they want to get. Better business bureau should look into this matter. of ridiculous fees so they can use them to negotiate the price that they want to get. Better business bureau should look into this matter. More

Zero stars for me. At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car. I've called them after writing a review, and left messages for them to call me back. And still nothing. All I want is for them to fix the problem that should of been done before buying my car. I've told them about this issue with the Vehicle the fist month. now I have to pay out of pocket a large sume of money and still making payments.I would not recommend this dealership to no one. More