Yates Buick GMC INC.

We received a safety recall letter for our Buick enclave in March 2024. Call to make an appointment and they told me they did not have the parts but that they would order and let me know in about 5 days whe in March 2024. Call to make an appointment and they told me they did not have the parts but that they would order and let me know in about 5 days when they had the part to schedule the repair. Tried to make an appointment in April since I never received a call back. Yates said they did not have a part even though the letter said the parts were in. Tried again in May. Yates said they would order the part. Tried again in June. They said they would order the part. Tried to get in July and they told me the part was back ordered, however, the next day they called and said they had the part. I was leery at this point since it had taken them all of these months and multiple stories regarding this recall part almost reluctantly, I set up an appointment one week later to have part installed. Letter says it will take 35 minutes to install. Eight and a half hours later I got my car back. (You would think when they give you an appointment, your car would be serviced at the appointment time. Why give me an 8:00 a.m. appointment when you're not even going to begin working on the car until 3:00 p.m.?) I got my car back at the end of the day, and they didn't even bother to snap back the floor cover that they popped open to get to the battery. I really do not like this place. I don't fault my service rep Ashley, she's kind of caught in the middle and was very professional. I feel bad that they must take a lot of heat from dissatisfied customers. Although I did not give her any heat. I understand that service reps sometimes take the wrath of people while they ownership laughs all the way to the bank In addition, I was hesitant to go to Yates because of two prior bad experiences over the years, but I figured I'd give him another shot since this was a simple recall part install that supposedly would only take 35 minutes according to the letter. On a prior visit some years ago, I was looking at a used vehicle.The salesman assured me that the used car I was looking at had a 172 point inspection. So I took it to have it checked at Brakes Plus. The list of repairs it needed would have totaled over $3,000. I stopped at another garage and was told virtually the same thing. When I took it back to the salesperson questioning the so-called 172 point inspection that they claim they do, he said "hey I can only tell you what they told me" and then walked away from me smiling. Talk about a con man! They also tried to pawn a used crummy Buick LeSabre to my in-laws some years back. My gosh it didn't even have electric windows but they wanted about $2, 200 more than Kelley Blue book said it was worth. My advice, if you live in our around Goodyear, go to CarMax if you're going to get a used car. And go to any other service center for car repairs such as Wilhelm or Christian Brothers. Stay away from Yates! More

Nothing but headaches with this dealership. They love to play stupid games when it comes to hidden fees, warranties and add ons. The sales guy will say something and the finance manager will sa They love to play stupid games when it comes to hidden fees, warranties and add ons. The sales guy will say something and the finance manager will say another. Then the GM will contradict both of them. It could be a lack of communication amongst the team but it's probably to stir up confusion so you just settle on a price. Lastly, they won't sell any cars without their Yates Advantage Warranty but they also make you sign a paper saying that they are not forcing you to buy the warranty. The warranty is provided by RoadVantage and according to them, you can cancel at any time but Yates won't allow it. I had to threaten litigation to get them to cancel the warranty. They know they are in the wrong when they say these lies. They just think people are too scared to get lawyers involved. Beware of these bafoons. More

We purchase and service all of our vehicles here and have always been treated like family. They're good people there always been treated like family. They're good people there More

Service Dept. awful so don’t buy from here. I only bought tires and I’m now on my 4th trip back. Recommended awful tires, tires were not balanced, were over inflat awful so don’t buy from here. I only bought tires and I’m now on my 4th trip back. Recommended awful tires, tires were not balanced, were over inflated and were not cleaned off when delivered, flat tire sensors were not reconnected, after new tires replaced with better ones my digital speedometer isn’t working & tires over inflated. I would never buy here. Quality Control is not even part of their wheel house. More

Absolute Nightmare! !!!! Purchased an suv and the person detailing it scratched and dented vehicle. It took 2 months several trips and multiple days of waiting for hours !!!! Purchased an suv and the person detailing it scratched and dented vehicle. It took 2 months several trips and multiple days of waiting for hours to have them fix it. Pedro the finance guy messed up a name on our paper work as well as lost our original purchase agreement and 3 months later still can’t get our car registered. Again after several phone calls and trips I have a brand new car that I can’t even get a license plate for. The guy is a complete idiot. They also try to charge about 10k more in person than their prices listed online. If you want to pay a car payment on a car you can’t drive go here. Most unorganized dealer I have ever seen. More

I bought my car from Yates Buick GMC on May 13th, 2023, my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures warranty expired because of the 63,000 miles that were on the carr. My car in back in the shop again because the throttle has to be replaced and it is covered under the manufacture warranty that I was told my car didn't have. I was lied to and it HAS NEVER BEEN DISCLOSED to me until 1/3/2024 that the repair is covered but now I have to pay a $250.00 deductible on the manufactures warranty that I didnt even know existed on my vehicle. The car has been nothing but problem after problem and I don't feel safe in this vehicle and I am not sure if the work is being done correctly. I bought a 2020 crap Encore and I believe this car is a liability and hazard. Yates ought to be ashamed of themselves for lying and selling substandard vehicles to their customers. Bottom line is you guys have lied to me and not once disclosed that there is still a manufacturers warranty on this dang vehicle. More

Too bad there's not a lower score option. Worst experience I've ever had, and I buy a vehicle every 2 years. They charged me for plates they never got but refuse to refund me. I got rid of th Worst experience I've ever had, and I buy a vehicle every 2 years. They charged me for plates they never got but refuse to refund me. I got rid of the overrated vehicle after 3 weeks. The rear end started clunking when put in gear which spelled problems. Their $1495. Yates Advantage is mandatory. It's a joke. The entire deal sucked. Won't make the same mistake again. More