Took my car in for an oil change, tire rotation and to
have the windshield fluid hose replaced because a rabbit chewed it. Was told it was going to be $194 to just splice it and not even get a new hose. I
have the windshield fluid hose replaced because a rabbit chewed it. Was told it was going to be $194 to just splice it and not even get a new hose. I said no, I would find a Honda dealer (I had been taking my Honda to your sister company in Sheridan prior and they barely charged me to fix it.) I bring in past receipts to show what I had paid for those services at your sister company (which is significant less than Yellowstone Motors charges). Mike, I believe he is the manager, lashed out of me and on one of the mechanics, trying to tell me why I needed to get the hose fixed and that he was cutting me a deal. I continued to decline. The front desk mechanic apologized to me for the encounter. Then come to find out, the hose was already fixed due to a miscommunication with the desk and mechanic, after I declined to have it fixed, so I did not have to pay the $194 since it was a miscommunication on their part. After I am paying, Mike does come up and apologize. I understand everyone had bad days, but after that encounter and customer service I will never bring my car back to Yellowstone Motors again.