Yonkers Kia - Service Center

This was the worst service I ever had at this location. Efrain was very nice but the wait was over four hours just for a safety inspection and a recall. First of all, I was told that the work would take ab Efrain was very nice but the wait was over four hours just for a safety inspection and a recall. First of all, I was told that the work would take about an hour to an hour and a half. Then, I was the one that had to reach out to Efrain over three times to find out the status of my car. Afterwords, Bianca was not helpful at all. She was unable to tell me if my car was ready. Meanwhile, the car was right outside in the front and ready for me to take. She was the worst. She said “ I do not have access to that information” she could have asked someone or found out for me while I wait on hold but it clearly seemed impossible to provide simple customer service. Again, Efrain was very nice but the long wait was unacceptable and Bianca’s unwillingness to help tell me if my car is ready was even more unacceptable especially when my car was ready and right in front. Anyone with eyes and common sense could have told me that. More

from pulling into the service park and being greeted, confirming my name and appointment time, mileage verification to receiving my ticket and name of my service advisor is all seamless. Meeting with Ms confirming my name and appointment time, mileage verification to receiving my ticket and name of my service advisor is all seamless. Meeting with Ms Darlen Davis is always a pleasure no matter the problem with my car. She's always professional and knowledgeable, imparting confidence that they'll' be able to fix whatever the problem is. She's great at her job. More

Jeannette was simply amazing from the moment we were towed to the dealership until we picked-up our Sportage with a new engine a week later. Her staff were excellent, as well! towed to the dealership until we picked-up our Sportage with a new engine a week later. Her staff were excellent, as well! More

Horrible experience waited 5 hours 2017 KIA never fixed the engine light came in in two days again brought it to KIA white plains and was repaired properly. the engine light came in in two days again brought it to KIA white plains and was repaired properly. More

Great service and even got a ride to run an errand instead of having to wait at the dealership ! They were super friendly and had snacks available. instead of having to wait at the dealership ! They were super friendly and had snacks available. More

My engine light was on and I was assisted quickly upon arrival. It took about 24 hours to complete but overall very helpful and knowledgable staff. Friendly too. arrival. It took about 24 hours to complete but overall very helpful and knowledgable staff. Friendly too. More

Best service and the people there is amazing!! Kia service is best and the quality is excellent! Never has issues scheduling service for my Sorento!! 5 starts dealer!! service is best and the quality is excellent! Never has issues scheduling service for my Sorento!! 5 starts dealer!! More

It was great service. I like that the car gets washed during the visit. We also get the option to have a complimentary ride from the appointment. during the visit. We also get the option to have a complimentary ride from the appointment. More

Really Awesome experience with Efrain, very professional and took care of All our needs with No problems. Very efficient, and very friendly. Would absolutely recommend and took care of All our needs with No problems. Very efficient, and very friendly. Would absolutely recommend More