Yonkers Kia - Service Center

Service provided was a recall that was recently requested by manufacturer. Appointment suggested but I was a walk-in. They accepted me due to conflict of work schedule. I was provided transport to and from by manufacturer. Appointment suggested but I was a walk-in. They accepted me due to conflict of work schedule. I was provided transport to and from home. The service was completed on same day of drop-off. More

Yonkers KIA did a great job on fixing the recalls, set me up with car service to and from my office, and even cleaned the car inside and out. Very nice experience. up with car service to and from my office, and even cleaned the car inside and out. Very nice experience. More

They are always doing a good job thank you for everything you’re doing.I will see your next appointment thank you. you’re doing.I will see your next appointment thank you. More

The moment I walked in I was attended by this lovely gentleman( I forgot his name hopefully you can find who helped me check in) he was extremely polite and straight to the point which I loved. He made gentleman( I forgot his name hopefully you can find who helped me check in) he was extremely polite and straight to the point which I loved. He made my profile and that was quick and easy. He told me what my car needed and told me the price range. He also offered to have a Lyft take me and my 3 year old to a local IHOP so we can pass some time. I thought this jester was extremely thoughtful since I had a little one. I did decline the offer because I came prepared with snacks for my son. He gave me an estimate of 3 hours for my car to be done and he was right on point. We went down to the lounge and it was very spacious with natural lighting. There was also a tv for entertainment. The person made sure I knew what was going on with my car the entire time and kept me updated. It was the best experience that I’ve had with Kia by far! Best customer service provided by Efrain Barcos! More

Great staff, excellent customer service very knowledgeable and professional personnel very nice and comfortable location. knowledgeable and professional personnel very nice and comfortable location. More

The actual service was fine. The check-in staff didn't tell me how long I would be waiting, then weren't the nicest to me when I was upset that an 8am appointment wasn't finished The check-in staff didn't tell me how long I would be waiting, then weren't the nicest to me when I was upset that an 8am appointment wasn't finished until 10:45. They tried to upsell me from an $89 oil change I reserved to a $179 full service, then "forgot" the $10 off coupon I gave them, and also misquoted me on the price of new windshield wiper blades. More

the person taking care of my car was not in the office at time of pick up. when I picked up my car, I was told they would walk me out and get my keys, but due to the rain they just pointed to where my car wa time of pick up. when I picked up my car, I was told they would walk me out and get my keys, but due to the rain they just pointed to where my car was parked, and all plastic wrap and paper from inspection was left inside the vehicle. I was not told that Kia does not do first oil change and tire rotation for free and I find it ridiculous that I had to pay $147 for the service not including taxes, and the inspection. I truly am not happy with this and had I known prior I would have taken my car somewhere else for its oil change. More

Great costumer servise, took me right away, fixed the issue with my can within same day. Also provided transportation issue with my can within same day. Also provided transportation More

Phone lines should have a general questions option. Currently you have to select a person and if they aren’t available, you have to call back until you get someone. Please bring back the breakfast p Currently you have to select a person and if they aren’t available, you have to call back until you get someone. Please bring back the breakfast pastries! More

I did not get the breakdown or cost of the parts & labor I thought it was attached to the diagnostic print out but it was not. Jessica is the attendant that took care of me. Please ask her to send me a pho I thought it was attached to the diagnostic print out but it was not. Jessica is the attendant that took care of me. Please ask her to send me a photo copy by text More