York Chrysler Dodge Jeep Ram of Plainfield

Nice people, pleasant experience, clean restrooms and lounge Just need to work on time estimates. lounge Just need to work on time estimates. More

Did a fine job in the time they said it would be finished very pleased very pleased More

Stopped in on October 4th, 2021 to look at a Jeep Grand Cherokee that had been listed on York's website. Once I arrived I asked to speak to Jason Burt who is a salesman I had spoken with at a previous vis Cherokee that had been listed on York's website. Once I arrived I asked to speak to Jason Burt who is a salesman I had spoken with at a previous visit. Jason informed me that the Jeep I wanted to look at had been sold. No big deal. I asked Jason to show me a Toyota Tacoma that the dealership had on their lot. Jason and I took the Tacoma for a drive and after everything looked good, we started the purchasing process. Jason and his manager came up with a good deal for me and I signed the deal. My total interaction with Jason was a positive one and I would recommend anyone ask for him. I was then handed over to Tony Case who is one of York's Finance Managers. At first Tony was ok. However when he pushed the finance papers across his desk the final purchase price was $5,000 more than what I had agreed to. This is where I started having a bad experience. I asked Tony why the price was so much, and he stated it was for a service contract for "protection" for my new vehicle. When I entered his office, I had agreed with Tony to purchase a service contract, but he never informed me of the price. I told Tony I no longer wanted to purchase the service contract because I did not want to spend the extra $5,000. Tony just kept repeating himself and saying that he "couldn't believe that I wouldn't want to purchase protection for a new truck!" Tony must have repeated this line 5 times. Tony then tried to tell me I would be paying the same amount with or without purchasing the service contract. When I told him I had agreed to pay $5,000 less, he stated "Well I don't know where you're coming up with that number." At this point I found the purchase agreement paper that was clearly ON HIS DESK and pointed to the lower amount I had agreed to pay, and told Tony I was not paying anymore than this figure. The sales manager and I had both agreed to and signed this purchase agreement. Tony again stated that I should be buying protection and it would take "some time" for him to redo all of the paperwork he had previously printed. Within two minutes Tony had the "new" paperwork in front of me. Tony had assumed I would just blindly sign whatever he put in front of me and had printed paperwork showing me paying an additional $5,000 BEFORE I ever entered his office. Buyer beware. After signing the "correct" paperwork, I walked out and said goodbye to Jason and entered my new truck. Once in my new truck I found that it only had a 1/4 tank of gas. Seems that this dealership is not in the business of giving customers a tank of gas if they only purchase a used vehicle. After paying a high price for a truck, they couldn't be bothered to put $40 worth of fuel in it. Nice. While the sales team were extremely friendly, I don't think i'll ever be back. More