York Chrysler Dodge Jeep Ram of Plainfield

I had a 9:30am appt on 12/12/2020 to find out why my new vehicle smelled like gas, inside the cab & outside. Upon my arrival to the appointment, I was told it would be a 2 hour wait to even get the vehicle vehicle smelled like gas, inside the cab & outside. Upon my arrival to the appointment, I was told it would be a 2 hour wait to even get the vehicle looked at. Then once they figured out the issue, the Service Manager Becky said they would order my parts. She then told me to call back on 12/15 to see if my parts came in. Took forever to get someone to answer the phone in service on 12/15 to find out if my parts had arrived. Once I talked to someone, they were less than energetic on the phone but did setup my repair. And then there were no loaner vehicles available the day I dropped off my vehicle. I didn’t even mention the 3 plus emails, texts, phone calls I received to confirm my appointment for 12/12. A bit much there. The dealership did fix my issue but, in my opinion, for good customer service, I think ALL OF THESE types of issues need corrected. More

I bought my 2012 Jeep Grand Cherokee from this dealership and wanted to come back to them for my new one. Couldn’t ask for better service. and wanted to come back to them for my new one. Couldn’t ask for better service. More

Thank you to George Landis for finding us the truck we wanted! There was not one to be found in Indiana and within 2 days George found us the truck we wanted, had it delivered and ready to go within a we wanted! There was not one to be found in Indiana and within 2 days George found us the truck we wanted, had it delivered and ready to go within a week! Thank you George for your outstanding customer service! More

Cost to replace Brakes was more expensive than what I could get done somewhere else, I was able to get it done for half the cost. Radio needed replace but was way to expensive so I got replacement for ag could get done somewhere else, I was able to get it done for half the cost. Radio needed replace but was way to expensive so I got replacement for again half the cost. More

great service and timing. The communication from the service department was above and beyond , thanks to Becky. Keep up the good work and success will be yours!!!!! service department was above and beyond , thanks to Becky. Keep up the good work and success will be yours!!!!! More

This was the easiest dealership I have worked with. I was in and out in 1 hour was efficient but also made sure that everything was checked out on my van. The LOF package is the best price in town. I recomme in and out in 1 hour was efficient but also made sure that everything was checked out on my van. The LOF package is the best price in town. I recommended anyone to go get there Vehicle seviced at YORK Chrysler in Plainfield Indiana More

Mark was outstanding! My Jeep had a bit of a tricky situation and he kept me up to date on every change. Not only was he helpful in keeping me informed, he was friendly and knowledgeable when sharing i situation and he kept me up to date on every change. Not only was he helpful in keeping me informed, he was friendly and knowledgeable when sharing information. More

Smooth transaction from start to finish. The staff at York, listens and have a wealth of information. Would recommend. Very patient on explaining things that I probably should have already known. York, listens and have a wealth of information. Would recommend. Very patient on explaining things that I probably should have already known. More

It was a great experience. I would highly recommend people come in to See George. He did a great job. You had exactly what I wanted. people come in to See George. He did a great job. You had exactly what I wanted. More

I asked that air be put in my tires, but that didn’t happen. Overall, I’m assuming all went well. I noticed my car sitting outside done for a while before they told me it was done. happen. Overall, I’m assuming all went well. I noticed my car sitting outside done for a while before they told me it was done. More