York Dodge Chrysler Jeep - Service Center
Prescott, AZ
537 Reviews of York Dodge Chrysler Jeep - Service Center
Very courteous and on time. Great service and employees!! Received a call when was done just as they said they would. Got my truck back and was washed and looked great! employees!! Received a call when was done just as they said they would. Got my truck back and was washed and looked great! More
Couldn't find the problem. Nice people but could not find the fault. I have sensors for my air suspension that kept going off, telling me i needed immediate service. When i took Nice people but could not find the fault. I have sensors for my air suspension that kept going off, telling me i needed immediate service. When i took it in, they said they could not find the problem. After i got the truck beck, no problems for a couple days, now the alerts keep going off again. I do not know if the suspension system has a problem or the sensors just are bad. Going to have to take it back again for service. Cost me a couple days the first time,hope they can find the problem this time. More
Better than expected Seem always friendly. Purchased many trucks from Fred York. Dealership now sold, however dealership still honors Fred's promise to me. That considered Seem always friendly. Purchased many trucks from Fred York. Dealership now sold, however dealership still honors Fred's promise to me. That considered I purchased another vehicle from dealership. First oil change to new vehicle, after a period of time noticed oil spots on cement. Crawling under, oil all over underside. Found drain plug loose, found oil filter loose. I used to know service mgr. I could talk to and watch the technician doing oil changes. Now I'm not allowed into shop area. Last time the oil was changed on one of my pickups, I asked the young mexican if he noticed anything on the drain plug (magnetized). I could tell by his expression he didn't know what a magnetized plug was, much less exam it for shavings. My friend is thinking of purchasing a new Dodge product. He asked concerning York. I said I didn't know anyone there anymore, however the service personnel always were friendly, however I told him about the loose plug & filter. -R- More
Not recommended First experience was an attempt to buy a Rubicon. Second was getting the new Jeep - bought elsewhere - serviced there. Just needed things snugged up, First experience was an attempt to buy a Rubicon. Second was getting the new Jeep - bought elsewhere - serviced there. Just needed things snugged up, as the Jeep was accessorized. That went okay. Third time was for a warning light issue. After seeing my vehicle sit - untouched - for a few hours I was told it wouldn;t be inished that day. A courtesy ride to Enterprise resulted in a "loaner rental car" which I drove straight home and then abck the following day. Surprised to find I was being charged for fuel, but.............................. another courtesy pick-up (after waiting 20 minutes at Enterprise). Jeep was ready, but in much worse cleanliness than when I dropped it off. Footprints all over nerf bars, mud inside, etc. - Next visit - today - dropped off for a speaker vibration (3900 miles on odometer) at 8:45 AM - was told it had a recall - news to me. Was also told it would be a half day. I called at 1:20 PM. Just being looked at. Still haven't heard back from them. 2:20 PM. Very aggravating and disappointing. More
Newly purchased vehicle learning technical stuff Tony and his crew were fast courteous and well versed in things I still needed to learn. I appreciate their patience. I will be back. They don't Tony and his crew were fast courteous and well versed in things I still needed to learn. I appreciate their patience. I will be back. They don't use Mobil 1 or I would have had them do my oil change. More
Always great customer service! Jake ILL, Service Advisor took great care of my Jeep's problem in a friendly, helpful, and caring way, I'm a happy customer! Thanks to all the staff! Jake ILL, Service Advisor took great care of my Jeep's problem in a friendly, helpful, and caring way, I'm a happy customer! Thanks to all the staff! More
Always a good experience We have purchased several vehicles through York and have always had great service after the purchases. Always a good experience. We would recommend t We have purchased several vehicles through York and have always had great service after the purchases. Always a good experience. We would recommend this dealership to anyone looking for quality and service. More
All work was completed I had several issues with my vehicle and they took care of me in a timely manner. Jake the service rep was helpful and knowledgeable about my situatio I had several issues with my vehicle and they took care of me in a timely manner. Jake the service rep was helpful and knowledgeable about my situation. More
Much improvement from 5 years ago! Very professional and co! My past experience with the service department has been horrible in the past and I truly dreaded getting my recall done at this dealership! So glad t My past experience with the service department has been horrible in the past and I truly dreaded getting my recall done at this dealership! So glad that this department finally got new staff and are not rude and mean! More