York Dodge Chrysler Jeep - Service Center

Do Not expect this to be a one stop shpping experience I called in to have a problem with the trim around my wheel wells reattached since they were all falling off the truck after a 2 years of driving. I I called in to have a problem with the trim around my wheel wells reattached since they were all falling off the truck after a 2 years of driving. I told the person what the problem was and they stated that I needed to come in to the dealership to have the problem fixed. Once I got to the dealership they then told me that they don't fix these types of problems and that I would need to make an appointment with the local body shop they use to make these fixes. So instead of waiting one week for my appointment at the dealership I then had to wait another week for an appointment at the body shop. Once I took it to the body shop they did an awesome job of evaluating the problem with the fender flairs and then fixing them within an hour. This was and has been the best service that I received since dealing with this dealership. I have tried to provide feedback to the service manager an he was very lack luster with his response as he went through the motions of calling me to address my feedback. He is a big part of the problem at this dealership as the attitude in always a top down issue in any organization. When the management does not care about the customer how are the employees going to act? Finally I got my card in the mail for my Auto Butler service and called for an appointment only for find out that I could not get one for six weeks -- guess getting this service done on time is also not a priority once you have paid them for the service. If I could get my money back on this service I would in a minute --- and I would tell anyone who asks not to ever add this to their purchase it is simply not worth the money or the frustration. More

Friendly service. I was in Prescott on other business and was concerned about my Ram 2500 diesel. I stopped by and talked to Diana and she got me right in. It needed I was in Prescott on other business and was concerned about my Ram 2500 diesel. I stopped by and talked to Diana and she got me right in. It needed a computer update. Truck is running fine. More

Autobutler Outstanding service, it didn't take the three hours I was told that it was going to take. Ustomer servic gal was really curtious and professional. Outstanding service, it didn't take the three hours I was told that it was going to take. Ustomer servic gal was really curtious and professional. More

Great service and excellent results! The Service was great! I had an Auto Butler, Interior detail, oil change & tire rotation. My Journey was carefully inspected and I received a detailed The Service was great! I had an Auto Butler, Interior detail, oil change & tire rotation. My Journey was carefully inspected and I received a detailed report. The results were excellent. I also got a ride back home and then back to the dealers and it was prompt and with a very courteous driver named Herman. I would highly recommend this dealership! More

Warranty and Recall work I am new to the area, and needed warranty and recall work on my 2007 Jeep Rubicon. York took care of each item needed without any hassles. Diana was a I am new to the area, and needed warranty and recall work on my 2007 Jeep Rubicon. York took care of each item needed without any hassles. Diana was a pleasure to work with. More

Fuel sensor level failed Since this was identified as the problem, it would be nice when scheduling service if an approx. time frame could be included. We drive down from Fla Since this was identified as the problem, it would be nice when scheduling service if an approx. time frame could be included. We drive down from Flagstaff. We did not know it would take as long as it did for the repair - everyone was very nice though. More

Auto Butler Service with our 2017 Jeep Cherokee Overlander Experience was awesome! Service Dept., Diana, stayed on top of everything. The Car looked absolutely beautiful, shiny and clean. Like brand NEW! H Experience was awesome! Service Dept., Diana, stayed on top of everything. The Car looked absolutely beautiful, shiny and clean. Like brand NEW! Herman, your Service Shuttle, was polite, courteous and pleasant as always! Been dealing with York now thru 3 Vehicles, 2011 and 2014 Jeep Grand Cherokees, and now our 2017 Jeep Cherokee Overlander - our BEST choice yet!!! More

Took care of the problem perfectly. Fixed the problem and even washed the car. Check in was effortless and there was no charge for the replaced part. I will continue to use then for se Fixed the problem and even washed the car. Check in was effortless and there was no charge for the replaced part. I will continue to use then for service. More

Thorough, easy to work with I like York's style. They explain the "whys" and "hows" of everything. Accommodating and on-time appointments; friendly staff. Sometimes little thi I like York's style. They explain the "whys" and "hows" of everything. Accommodating and on-time appointments; friendly staff. Sometimes little things pop up after a service call. That's just life. It is how these things are handled that sets people apart. This time after tire rotation on my Ram Promaster van conversion, the low pressure light came on. I turned around, went back to the dealership. The service manager acknowledged the issue, apologized and took care of the tire pressure on the spot. I have always been happy with York service. More

Easy to work with Diana who is very nice person and would recommend her to my friends. I was not as impressed with the sales personnel but may give them another chanc Diana who is very nice person and would recommend her to my friends. I was not as impressed with the sales personnel but may give them another chance. More