I recently purchased a 2017 Corvette Z06 from Young Chevrolet. Since I am in Austin, I agreed to the purchase sight unseen, over the phone.
I counted on Terry Crowhurst, their Used Car manager to be professional and honest as he was my eyes and ears. I was very disappointed.
When I received the vehicle-in Waco-I discovered it was not as he had portrayed.
When I asked about the condition of the interior and exterior, he said immaculate, above average. This was simply not the case-it was average for year and miles. He failed to mention the numerous nicks in the paint, he even had the gall to say they would fix the "one" scratch at their body shop, yet he missed everything else! In addition to the paint there was a chip on the windshield, obvious wear on the driver’s seat, only 1 key, (car turns into a brick if something happens to key) and oh yeah, previous owner was a smoker. I overpaid for the car in this condition and if he had been honest with me, likely would have purchased a different Corvette.
My biggest complaint was the tires. The day after I took the car home, rear tire was flat. After taking to Discount Tire-who was excellent-I discovered that there were 3 separate nails or screws in the tire in addition to another hole that was amateurishly plugged. The tire was unrepairable. This is a $600 tire and you can't buy just one but have to replace both on a high-performance sports car like this. Oh, and they knew, lost 10 PSI per day and the other tire was over inflated to 40 PSI to they could pump up flat tire to match. It was a hazard to drive it home.
I spoke to Paul Potter, the General Sales Manager about my concerns. He basically said tough luck, should have inspected vehicle prior to purchase-ignoring the fact that they concealed the flat tire from me. I really should have and would have if I had realized I was buying from the lowest form of used car dealer. They have no business selling high end cars, or really any other car.
Eventually Mr. Potter sent me a check for cost of 1 tire, no help or reimbursement for any of the other issues, and I had to reach out 3 times to get my promised check.
My experience has been when the upper management has no integrity and no pride in their own word, it filters down to rank and file employees.
I have bought most of my vehicles, both personal and commercial over the phone and I have never had a vehicle so misrepresented...until Young Chevrolet.
Buyer beware, because you are truly on your own.