Young Chrysler Dodge Jeep RAM of Burley

I had one of the worst vehicle purchasing experiences of my life with Young Automotive Group. I purchased a 2024 Ram 3500 for over $72,000, and the entire process, from payment to delivery, was disorgani my life with Young Automotive Group. I purchased a 2024 Ram 3500 for over $72,000, and the entire process, from payment to delivery, was disorganized, poorly communicated, and ultimately unacceptable. I mailed payment on January 30th. The dealership received it February 9th. Paperwork was completed and returned by February 13th, and I was told everything was good to go. What followed was weeks of delays, unclear timelines, and constant follow-ups on my end just to get basic updates. Delivery was a mess. I was given incorrect timelines, no clear communication, and my wife was left coordinating a late-night handoff around 9PM with two young children after multiple delays and missed calls from the transporter. We were also never clearly told that the transport company would not be taking the trade-in at the same time. When the truck finally arrived, there was no paperwork included as promised. I had to follow up days later just to get it emailed. Then came the most serious issue. The truck failed Maryland state inspection almost immediately due to a cut in the tire sidewall that had been covered with rubber tape and transmission fluid leak. I was explicitly told before purchasing that the transmission issues had been resolved with a replacement. That was clearly not the case. Despite all of this, I was forced to pay out of pocket to replace a damaged tire that should never have passed any inspection, let alone been sold on a $72,000 truck. I also made my first payment on this vehicle before I even had it in my possession. I escalated this to executive leadership, including the President and Vice President, and received no response. At the end of the day, I paid a premium price for what should have been a smooth, professional transaction. Instead, I dealt with poor communication, questionable vehicle condition, and zero accountability. Buyers beware, this experience was unacceptable from start to finish. More