I purchased a truck from this dealership in October 2019. While negotiating the purchase price, the salesman continually attempted to add in protection plans and warranties, as though I wouldn’t notice. Each time I questioned the fees, he’d babble on about how important the extra coverage was, even though I was attempting to purchase a truck that was still covered by a full manufacturer’s warranty. Finally, after three rounds of ridiculousness, I received a purchase price free of dealership add-ons. The process was insulting. Had I not wanted the specific vehicle they had in their inventory, I would have walked out.
Afterwards, when I met with the finance manger to finalize the purchase, I literally had to decline all the same warranty and protection plans again, even though I made it perfectly clear I was not interested in any additional coverage. With all that in mind, I still purchased the truck for $50,000.00. It’s not like I bought some cheap, used, hunk of junk.
Meanwhile, thirty days after I purchased the vehicle, the dealership started calling me multiple times per day, demanding $145.00. According to them, there was a difference in the 20-day pay-off they received on the date the deal was finalized and the date they issued payment to my credit union for my trade-in. Seriously? $145.00? You’re going to blow up my phone for $145.00 after a $50,000.00 purchase?
Terrible customer service. Terrible business practices. Inexperienced salesman. Do not buy a vehicle from this dealership.