Zeigler Cadillac of Lincolnwood

It took them 4h without fixing the issue or tell me what's wrong. They said they gonna perform a smoke test but after 4h they came back with no answer. what's wrong. They said they gonna perform a smoke test but after 4h they came back with no answer. More

It was the worst service experience I've ever had. The real icing was the service manager, David threatening to report a loaner car as stolen. The real icing was the service manager, David threatening to report a loaner car as stolen. More

Smooth Smooth Smooth Smooth Smooth That's all Ok Great Great Great Great Great Excellent Excellent Great Great Great Great Excellent Excellent More

I had a 7:00 a m service appointment for a check engine light. I left the dealership about 7:30 and went to work I did not have any communication from the dealership so I called to find the status about 1: light. I left the dealership about 7:30 and went to work I did not have any communication from the dealership so I called to find the status about 1:00 the girl who answered the phone transferred me to service and they never picked up, the call went back to her she took my info and said she would let them know I called I did not get a call back so I called again about 3:00 again no one answered in service I told the same girl I need an update on my car she said she would send service an email- at this point she should have walked over to the service dept and gotten an update- she did not. At 5:00 I called again- now the dealership had my car for 10 hours with absolutely no communication with me to tell me what was wrong. This is unacceptable customer service from Cadillac. My previous visit for a simple oil change was also horrible- again I had a 7:00 a m appointment and this oil change took 2 hours when I went to the desk to inquire since people coming after me were leaving before me Josh said the tech he assigned my car to came to work 45 minutes late- again no communication. I would not recommend this dealership to my worst enemy. More

Car still there Problem still exist and don't know what is wrong Hopefully this will be fixed early is wrong Hopefully this will be fixed early More

Sales staff were all very nice and professional. We were very happy with Leo as our salesman, he was knowledgeable and helpful. We were very happy with Leo as our salesman, he was knowledgeable and helpful. More

It was good but the car was missing a lot of the features advertised The salesperson wasn't knowledgeable on the car advertised The salesperson wasn't knowledgeable on the car More

He answered every concern and was understanding of my issues He went above my expectations. Thank you issues He went above my expectations. Thank you More

Josh is THE GOAT! Excellent customer service, very knowledgeable and welcoming! 100% recommend for service any time Excellent customer service, very knowledgeable and welcoming! 100% recommend for service any time More

I recently had my car serviced and David was my advisor and once again, he did a fantastic job. He consistently provides great customer service and handles everything with a high level of professionalism. and once again, he did a fantastic job. He consistently provides great customer service and handles everything with a high level of professionalism. It’s a relief to have someone so reliable looking after my vehicle. Highly recommended More