Zeigler Chevrolet - Service Center

Rude, Won't follow through on their Word, Horrible. I brought my car in on an insurance claim, for flooding and was assured everything would be taken care of and fixed to how it was PRIOR to the floodin I brought my car in on an insurance claim, for flooding and was assured everything would be taken care of and fixed to how it was PRIOR to the flooding. When I picked up the car, I checked it over and The seat motor didn't work, I went in and talked to Dennis who was very inconvenienced by me asking him to come and check the car that was not fixed properly. Once out to the car he claimed nothing was wrong with it, until i went to move the seat and it wouldn't move and when it would it would grind horribly. Dennis assured me that it would be fixed properly as I quote "What ever is wrong with it is our fault as we tore everything out of the car to fix it". He told me to look the car over again and call him the next day to schedule a time to bring it in. I called the next day (Wednesday) and he told me to bring it in the following Monday, once I did, I was told that they had no loaner cars available, A simply phone call and we could have rescheduled this but I had to drive out of my way and leave work early to accommodate the time that he leaves, but no I didn't find out until I got there and then had to bring it in Wednesday and get it looked at. When I pick it up from there I am told that no technician would ever fail that motor as it worked fine but it makes a loud noise every time it is used. It was not fixed to the proper way it was before and after i was assured it would be fixed as it was your fault, I am told that there is nothing that can be done because it is not faulty when it obliviously is. I am now dealing with insurance about this matter and am planning on taking my car to a more reputable and trustworthy dealership who doesn't try to scam their customers and the insurance companies by adding charges that are not on the final bill. More

*****GREAT EXPERIENCE WITH BILL***** Had to get my battery today , purchase here few years ago, had some issue, Bill from parts, helped me really nice guy great customer service and they Had to get my battery today , purchase here few years ago, had some issue, Bill from parts, helped me really nice guy great customer service and they exchanged it so fast and helped me to put in on. Thanks a lot Bill will come back again. More

Unnecessary Repair I brought my company car in to replace the water pump which just started pouring anti-freeze out the bottom of the Traverse. This was a $600 repair. I brought my company car in to replace the water pump which just started pouring anti-freeze out the bottom of the Traverse. This was a $600 repair. But, Rich Garland added a $2,000 "oil leak" to the bill they charged my fleet management company. This vehicle spends every weeknight on my concrete driveway. If there was an oil leak, I would have seen it on my driveway. It would have been impossible to miss this "oil drip" (his categorization - not an oil seep) without my knowledge. At a minimum, this repair was not necessary. Since this oil situation did not need immediate repair, Rich should have simply advised us to keep an eye on it instead of pushing the repair through. I do NOT recommend this service center. I will never bring my vehicle there again. More

Buick Bluetooth Bill went out of his way when I had to have the Bluetooth repaired. He also gave me a loaner for a week! Great service! Bill went out of his way when I had to have the Bluetooth repaired. He also gave me a loaner for a week! Great service! More

I scheduled a service appointment and they scheduled me on a holiday, when they weren't open. How they even managed that is beyond me. However, I did bring my car in because I did not realize they were not on a holiday, when they weren't open. How they even managed that is beyond me. However, I did bring my car in because I did not realize they were not open on this holiday, and of course when I get there, they were closed. I called the next morning and the service manager apologized and got me an appointment within the hour. It took them 5 hours to find out what was wrong and didn't even fix anything because for some reason, nothing was covered under my warranty. Which is fine, but I opted not to have the problems fixed. Allen called me to tell me my car was ready for pickup. When I went to pick it up, he acted like I wasn't supposed to be there and said "I should have waited for another call to pick it up". I told him he never told me to wait for another call. He said it was ready at any time, so I assumed any time meant just that! Then he disappears for 20 minutes, comes back, just hands me my keys and says "I'll mail you the receipt because you're obviously in a hurry and can't wait". I proceeded to tell him his attitude was not necessary, and he said I could have at least gave him 10-20 minutes to get my car ready before I showed up. I did give him that much time, because it takes that long for me to even drive there. It was also a very rare 105 degree day in Illinois and their waiting area had a full line of soft drinks but no cups for anyone to drink out of. Nice. I will NEVER go back to this dealership after being treated like complete garbage. They were the rudest people I have ever had to deal with. I had an appointment at another dealership later this week and I wish I would have went there instead. I would recommend going to any other dealership than this one to have your car fixed. More

I bought a Chevy Aveo in 2004 and in seven years of owning it have visited Woodfield Chevy lots of times to service my car. Since the day I bought my car until I traded it in for a new car Eric Dostle owning it have visited Woodfield Chevy lots of times to service my car. Since the day I bought my car until I traded it in for a new car Eric Dostle was my contact at the service department. He was always friendly and returned my calls quickly. He was very honest about what work needed to be done on my car and what didn't need to be done even though the service manual for my car said it did. He remembered me every time i came in and always knew the details about my car and service without looking it up. My car broke down last week and unfortunately Eric was not working that Saturday and I was forced to deal with someone else in the service department. This made me appreciate Eric even more. I had to call the service department 4 times to even get through to anyone and then when I finally got a live person they had no idea what was going on with my car and I was told someone would call me back in 10 minutes and they never did. I called back again in 30 minutes and was told they were looking at my car and someone would call me back. I didn't receive a call back until almost 4pm (my phone calls began at 11am) and was told it would be until Monday until someone could figure out what was wrong with my car. I was very unhappy and felt that they never even looked at my car and just told me they did. I have never had one bad experience with Eric and he has always called back promptly and when he says he will, sometimes sooner. I recently bought a new Toyota and what I will miss most about my Chevy Aveo is going to visit Eric at the service department. He seems to be Woodfield Chevy's best asset in the service department. More