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Zeigler Chevrolet - Service Center

Schaumburg, IL

4.3
294 Reviews

294 Reviews of Zeigler Chevrolet - Service Center

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September 25, 2017

Service Call Scheduled oil and tire rotation. Made any appointment, showed up on time, service rep was good, took 1.5 hours. Truck was waned at the end. More

by JB Silverado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
September 22, 2017

Excellent cudtomer service and quality work Extremely satisfied. Great dealership from sales to service. Dennis Sheehan one of the best. Amber Torterello topnotch sales person. Have no hesitatio More

by Wally Baron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lars Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2017

car maintenance I made arrangements to have oil change and to have battery tested and tires checked and rotated before the winter season and anything else that they More

by Snckers1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom , Gary Prim
August 31, 2017

Easy Peasy I got an oil change, they were done in a hour. Free coffee and soda with comfortable waiting area. Toilets were black porcelain, which was an odd touc More

by NRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Dimas
August 25, 2017

Go Zeigler! Great customer service and friendly staff. Advisor and Tech took time to explain their findings and were patient with my questions. I also purchased t More

by Chevy2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance McBride
August 12, 2017

Car repair I had trouble with my Car, the parts department was helpful. I serviced good quality service. The friendliness of the staff was amazing and their kno More

by 91blue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan McLean
May 27, 2017

Rude, Won't follow through on their Word, Horrible. I brought my car in on an insurance claim, for flooding and was assured everything would be taken care of and fixed to how it was PRIOR to the floodin More

by chevy99931
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis
March 09, 2017

*****GREAT EXPERIENCE WITH BILL***** Had to get my battery today , purchase here few years ago, had some issue, Bill from parts, helped me really nice guy great customer service and they More

by Louis Berns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hughart
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2017

Unnecessary Repair I brought my company car in to replace the water pump which just started pouring anti-freeze out the bottom of the Traverse. This was a $600 repair. More

by Angry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Garland
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2016

Bad customer service I went in there to help my sister with a service problem she was having. I spoke to Guy the sales manager. He was helpful in the beginning untill i ga More

by Angela
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy Cesario
Aug 27, 2016 -

Zeigler Chevrolet responded

Dear Angela, Please accept my sincere apology on behalf myself and our dealership. I am very sorry to learn that your experience with me was less than adequate. I should have handled your sister’s situation differently and directed you someone with more authority in the service department sooner. I understand your frustration at having wanted to speak someone who had the authority to address the problem at hand immediately. I let you down in that regard and for that, I am also sorry. I take full responsibility for the situation and understand why my confusion as how to remedy the situation did not meet your expectations. Normally in these situations the issue is not as complex as what we were dealing with this morning and I can provide an adequate solution to a guest’s problem, however in this case, clearly those standards were insufficient. Please be assured that this type of situation will never happen again. I have put new guidelines in place as of today, which will ensure that any customer, who wants to speak with someone more senior in the service department for any reason, will be directed immediately to the person in the dealership that can assist them. It's very important to me that our customers have access to anyone within the dealership who can help them, all the way up to the Service Director. I regret that I provided you with bad service and a poor customer experience—it is the exact opposite of what I pride myself on. I value our customers and understand how important it is to offer exceptional service. I have already contacted Lars Backman to inform him of your concerns and he will be contacting you on Monday Afternoon to try to assist your sister with her issue. I would like to thank you for bringing this to my attention. It will help me improve mine and my staff’s interactions with guests. Sincerely, Guy Cesario Zeigler Chevrolet

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