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Zeigler Chrysler Dodge Jeep RAM
Grandville, MI
882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 882 reviews
Verified Customer
July 21, 2025
I have been a long-time customer with Harold Ziegler, But not anymore. I brought my Jeep in for service, and Derek told me it was the oil sensor, so I had them replace it because it is under the intake and i not anymore. I brought my Jeep in for service, and Derek told me it was the oil sensor, so I had them replace it because it is under the intake and it had to be removed. Why they were in there I had them replace the spark plugs because they are under the intake as well. I get the vehicle back and about a week later it starts leaking oil, again I bring it back in and Derek tells me it's the oil cooler that is under the intake, Derek asks do you want to change the Spark plugs also. I said no you just changed them. (He should have been able to see that if they did it.) Then I get it back and I go to start it, and its blows smoke out the exhaust and then goes away. Then it starts doing it more frequently and I bring it back in and Derek said they couldn't find anything. So, I drove it another week and it keeps smoking and the miles per gallon has dropped off. So again, I bring it back in and DEREK (Service Adviser) looks at it and said I need a NEW MOTOR 11,300 for a new motor and I told them that all my work has been done through Ziegler, and it ran fine before something happened and this is not on me. Derek then stepped away and refired me to his Boss Brent (service manager) which did nothing at all. said it couldn't have been them. Not offer to check it again nothing Terrible Manager. I worked at a larger truck outfit as their parts manager, and we did whatever we could to take care of the customer. So, since I have a long-time background in automobiles I went and had the vehicle scanned from a local shop and found two things wrong. 1 - Crankcase Positioning Sensor was bad $19.99 2 - Air intake/change temperature sensor was bad $16.99. Both Items that are on the intake and probably got bump or damaged when taking off the intake. Casing the computer to think the engine is running lean. which return the computer bumps up the fuel to compensates for it. Causing the oil to get flooded with raw fuel causing the smoke out the exhaust. More
by GLBLE92
June 24, 2025
I paid for a trailer hitch and wiring the hitch was used that they put on plus it had a lock on it I confronted the service manager and he flat out lied to me stating that he hitch installed it I went them that they put on plus it had a lock on it I confronted the service manager and he flat out lied to me stating that he hitch installed it I went them and the owner claimed they never installed the hitch and further more they don't even have locks there he was kind enough the beat and break the lock off for me the service manager should be in charge of a latrine they will rip you off with the crap they pulled on me customers please be aware double check whatever they should. Do for you they're crooks I got a used hitch and paid for I thought would be a new one More
by richhartney
June 21, 2025
Ted was the nicest and most help car salesman I have ever dealt with. He took the time to explain everything in detail and make sure we were absolutely happy and comfortable with our new vehicle. All of the dealt with. He took the time to explain everything in detail and make sure we were absolutely happy and comfortable with our new vehicle. All of the staff was equally as helpful. I will definitely come back here next year to replace my second vehicle. More
by mdtcreative
Employees Worked With
June 12, 2025
My only complaint was that I wasn’t able to take my test drive by myself. drive by myself. More
by Katy
Employees Worked With
June 05, 2025
I had a great experience with this dealership. Jay Jay worked with me and made sure all my questions were answered as well as questions I didn’t know I had, especially as a first-time buyer :) Jay Jay worked with me and made sure all my questions were answered as well as questions I didn’t know I had, especially as a first-time buyer :) More
by lamones29
May 30, 2025
Was not planning on buying when I stopped in, just looking for something in the future, left with a great new car. looking for something in the future, left with a great new car. More
by wpalcz1
May 21, 2025
A BIG shout out to Mike the parts delivery driver! He is the best! A very friendly man that always has a smile on his face. Keep up the good work Mike, we love you up here in the great Northern part o He is the best! A very friendly man that always has a smile on his face. Keep up the good work Mike, we love you up here in the great Northern part of Michigan! We could not ask for a better parts delivery guy! More
by Martha
Employees Worked With
April 24, 2025
There was an issue and some miscommunication, but staff resolved it to my satisfaction. Thank you! resolved it to my satisfaction. Thank you! More
by elokin16
Employees Worked With
