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Zeigler Chrysler Dodge Jeep Ram of Downers Grove
Downers Grove, IL
629 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 629 reviews
October 15, 2025
ZCDJR of Downers Grove is the best! They’ve taken care of my vehicle each and every time without hassle. I’ve had issues that other dealerships could not help me with and ZCDJR got it d They’ve taken care of my vehicle each and every time without hassle. I’ve had issues that other dealerships could not help me with and ZCDJR got it done right away. They work well with extended warranty’s and answer all my concerns politely. I highly recommend this dealership. More
by MBLynch627
Employees Worked With
Mike from service, Josh Galiher
October 15, 2025
Customer service was outstanding. They had to keep my car overnight but already lined up a ride for me back to my house. Had the car back next day. They had to keep my car overnight but already lined up a ride for me back to my house. Had the car back next day. More
by swanson
Employees Worked With
George , Josh Galiher
October 07, 2025
🚩 My 2023 Dodge Durango SRT 392 Was Damaged While in Zeigler Dodge of Downers Grove’s Care – Then Mishandled I brought my 2023 Dodge Durango SRT 392 to Zeigler Dodge of Downers Grove on August 6, 202 Zeigler Dodge of Downers Grove’s Care – Then Mishandled I brought my 2023 Dodge Durango SRT 392 to Zeigler Dodge of Downers Grove on August 6, 2025 for warranty work on a low-coolant message and a “Rear Right Turn Signal Out” warning. They replaced the radiator under warranty but claimed my rear right tail-light assembly was cracked and therefore not covered, quoting over $1,100. No walk-around inspection was done when I dropped off the vehicle. I am 100 % sure that crack was not present beforehand. My own interior camera later showed non-service staff walking up to my SUV, taking personal cell-phone photos of my aftermarket sound system, and an employee inside my car on a personal call who disconnected my dash cam after realizing it was recording. The Service Director (Paige Moore) and General Manager (Darren Donofrio) were immediately defensive, refused to investigate, and denied warranty “in-house” rather than submitting a real claim to Stellantis. After continuing to drive, the turn signal eventually failed from water intrusion in the cracked housing. On September 29 at Jack Phelan Dodge in Countryside IL, a far more professional dealership found the actual root cause — an internal wiring-harness issue, not the crack. They replaced the wiring and repaired everything under warranty except the cracked lamp. I purchased a new tail light from them at a lower price and they confirmed the warning will clear once the harness installation is complete. This proves the original problem existed before the crack, meaning Zeigler Downers Grove misdiagnosed and mishandled the entire situation. Whether the crack was accidental or not, it occurred under their supervision, and I will never trust them with my vehicle again. More
by Liltone15
Employees Worked With
Michael McCormack, Paige Moore, Darren Donofrio, Darren Donofrio
September 15, 2025
George was great! Got my vehicle in and repaired very quickly. The repair was estimated to take at least a few days and they go it in and repaired in under one day. Got my vehicle in and repaired very quickly. The repair was estimated to take at least a few days and they go it in and repaired in under one day. More
by JHELDMANN1
Employees Worked With
Josh Galiher
August 13, 2025
I did the driveup oil change service and was taken care of promptly. Dave Majewski is one of their service reps that always takes great care of me. I appreciate the special attention he provides to me. of promptly. Dave Majewski is one of their service reps that always takes great care of me. I appreciate the special attention he provides to me. More
by DavidMasterson2426
Employees Worked With
Josh Galiher
August 10, 2025
Great service team. Took care of my issue and kept me informed of the repair. I have taken my Sahara there for years and will keep going.. Took care of my issue and kept me informed of the repair. I have taken my Sahara there for years and will keep going.. More
by Wheelershouse
Employees Worked With
Michael (Service Advisor)
July 18, 2025
Still haven't received my warranty refund after 4 months. Still haven't received my front license plate frame which is legal to have. Still have yet to receive a phone call back from any manager to handle th Still haven't received my front license plate frame which is legal to have. Still have yet to receive a phone call back from any manager to handle this situation. Brian or Darrin have yet to do their job fully. My salesman Peter is also no help, along with the sheisty finance guy Evanes who lied to me about my extended warranty pricing. I am owed Money from this dealership and they refuse to own up to it and so their part!! Highly DO NOT RECOMMEND More
by Rafferty129
Employees Worked With
Brian Malpeli, Josh Galiher, Joey Lax-Salinas, Darren Donofrio, Patrick Bobko, Bobby Caputo, Friendemic Reputation
June 30, 2025
This is one of the best Dodge service dealership I've ever been to. They fixed my 2014 Durango with ease and was very honest. Thank you all for your kindness and help I really appreciate it. I highly rec ever been to. They fixed my 2014 Durango with ease and was very honest. Thank you all for your kindness and help I really appreciate it. I highly recommend this dealership! More
by Glorianettles
Employees Worked With
Josh Galiher
