Zeigler Chrysler Dodge Jeep Ram of Downers Grove

I had an extremely frustrating experience with Ziegler. If you want to shop for a new car - don't deal with them!!! Don Hall (their salesman) flat out lied to me to get me in to their dealership, knowing t If you want to shop for a new car - don't deal with them!!! Don Hall (their salesman) flat out lied to me to get me in to their dealership, knowing that I had to travel 45 miles to get there. I found a nice brand new car that was advertized on their website for 41k. I called and learned that I don't qualify for 500 military rebate, so the price would be about 500 more. That's ok. I asked to send me a deal on the phone. I got the deal on the phone from Don with a screenshot that 41,868.91. I asked if that's with taxes and then Don confirmed - yes that's with everything. I calculated the deal to be about 2k below MSRP + tax which was good enough for me considering all rebates etc. I said sure I am coming over. I prepped on my end, got a nanny for my 3 kids and traveled 45 miles to Ziegler in Downers Grove. The car was waiting for me. Unwashed. And had 158 miles - I let it slide - could be just a few test drives, no biggie. I come for paperwork and then Don pulls a long pause and says that's 41,868.91 + your 10k down, making it 51,868.91. WOW! What a lie just to get me in. When I talked to Don's manager - he asked me with a smirk on his face - "Did you expect to buy a car for 41k?". I will never deal with Ziegler and recommend you to RUN from this place. More

Good quick service. I think they did a good job and had a good attitude. They explained everythin before during and after. They have improved a lot from previous years good attitude. They explained everythin before during and after. They have improved a lot from previous years More

Very nice place to visit everyone is nice my salesman was very nice did not rush me and the new car manager also was nice took time with me down side no where to park very nice did not rush me and the new car manager also was nice took time with me down side no where to park More

Could have given better trade in price for my van. Overall good experience. Friendly and good customer service. I will certainly refer you to other folks. Overall good experience. Friendly and good customer service. I will certainly refer you to other folks. More

Worst place I've ever dealt with! I had strong money down and a co signer with scores in the high 700s they lied to my father said since he had great credit it would be seen by 1 or 2 lenders. My dad knew be and a co signer with scores in the high 700s they lied to my father said since he had great credit it would be seen by 1 or 2 lenders. My dad knew better but they ruined his credit with over 21 inquiries and still counting! So he killed the deal because of that. So I come with another co signer with better credit, great income and had 2500 down and still couldn't get it done! They say they got a partial approval so they can get you to pay as much cash out of pocket as possible. Tell you to pick out your 3 top choices then come 2 minutes later with keys to test drive a vehicle you were not even interested in thats because it has issues or its been on the lot for 90 days or longer. I watched a finance representative tell the sales guy who just got him approved to not tell him what his payment is until he test drives the car! Your payment is gonna be over 500$ a month no matter how great your credit is and how much money you have. Its a bunch of mumbling kids that know your gonna be upset or mad so thier afraid to deal with you if they even get you approved! Again I got approved but when I came to pick up the car they said they sold it and had to start all over! I cant even say enough bad things about this place!! PLEASE PLEASE anyone reading this save your time and take your money to ANY OTHER dealership! All there false advertisements saying guaranteed approval/zero money down/work with any credit situation, etc. Is all complete BS!! I spoke to a Marie who is just a cold caller they swear you will drive away that day with a car but if you do get approved its for a car you dont want with a 550$ car payment or higher!! They ruined my fathers credit that he spent years perfecting, waisted 2 weeks of my time, got me approved for a car that had the check engine light on with a list of problems that I myself identified because they know absolutely nothing about cars, but said they would cover it under warranty so I was willing to get it on the fact they would fix it before I drove off the lot. They tell me I needed another thousand down so thats 2500$ down total so I tell them ill be back the next morning with the money and I find out they sold the car that I was already approved for!! Really??? I would give zero stars! I never do reviews but its my duty to warn anyone that even considers coming here! Warning warning warning!! Please save your money and go to any other dealership but here i promise you will regret it!! They waisted 2 weeks of my time knowing I was driving over an hour to thier dealership!! Go ANYWHERE ELSE!! More

I was happy with the service I received. I needed an oil change and they got me in and out in good time even though it was very busy. change and they got me in and out in good time even though it was very busy. More

They have always taken care of the problems wit my vehicle and or helped me reach out to sources that could help me. All the service people are great especially George and I would like to thank him fo vehicle and or helped me reach out to sources that could help me. All the service people are great especially George and I would like to thank him for all the help he has given me. More

Service is GREAT. George is the best at customer service! Work on car has always been professional and very good. I like the quick oil change service and when car has to stay, a ride to/ from work service! Work on car has always been professional and very good. I like the quick oil change service and when car has to stay, a ride to/ from work is provided. More

They keep me updated via text messaging. They keep me well informed about the timing of repair and reassured me that it will be ready my for pick up on the same day and it was. well informed about the timing of repair and reassured me that it will be ready my for pick up on the same day and it was. More

The people were friendly and knowledgeable. The showroom and service areas are very clean. I felt comfortable leaving my truck there for service. I’ll definitely be back. and service areas are very clean. I felt comfortable leaving my truck there for service. I’ll definitely be back. More