Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Had a very good experience today. Arrived at appointment time and was helped right away. Paul was my service advisor and kept me informed. Parts had to be ordered so I will be going back to fix problems. I time and was helped right away. Paul was my service advisor and kept me informed. Parts had to be ordered so I will be going back to fix problems. I was well informed and overall a great experience. See you soon. Thanks More

Very professional and treated me with nothing but respect and care. I've been to many dealerships, I will no longer explore, Ziegler is my new dealer. and care. I've been to many dealerships, I will no longer explore, Ziegler is my new dealer. More

George was very professional and Ziegler’s always my favorite dealer! Love the waiting room and the coffee machine. Express oil change is nice too! Wilfredo Manuel favorite dealer! Love the waiting room and the coffee machine. Express oil change is nice too! Wilfredo Manuel More

Cody was very courteous and work with me to accommodate my service needs. He is an excellent person to have on your team. Thank You my service needs. He is an excellent person to have on your team. Thank You More

I took my jeep in to the dealer for a noise and for a update there are multiple updates that need to be made and Mike made them for me great experience and quick service update there are multiple updates that need to be made and Mike made them for me great experience and quick service More

tes agoThis was a very interesting visit. I spoke with tes ago This was a very interesting visit. I spoke with Melanie at this dealership whom seemed very honest and genuine about the options they had for tes ago This was a very interesting visit. I spoke with Melanie at this dealership whom seemed very honest and genuine about the options they had for people who will take you if are on unemployment or not good credit etc. I explained to Melanie that we where in an very bad car accident in which we where hit by an hit an run driver that crushed the front end of our 2017 Equinox. I informed Melanie that I was only looking for a used car/suv under $5000. Melanie says that won’t be a problem because most dealership are not aware that a person can get up to 3 cars in Illinois even thought they have an active car loan with someone else. I said oh wow!! I didn’t know that. Melanie explained to my fiancé and I on the phone today that they have an separate financing of their own and it should be a problem and she will have the cars pulled out that are under $5000 when we arrive. I said ok cool... We will call you when we are on our way. We called Melanie at 3:30pm today to inform her we where on our way but the secretary stated to me that Melanie. So, fiancé and I arrive at the Ziegler dealership on 2501 Ogden Avenue. A gentleman comes out and introduces himself Juan Zambrano and we informed him that we are here to see Melanie. Juan asked us what type of car are we looking for and I stated to him just wanted a used car under $5000. Juan stated to us that they didn’t have any under $5000 and they only have cars $13,000 and above. My fiancé and I said wow!! That’s not what Melanie told us today. My fiancé and I repeated to Juan what Melanie stated to us. Then Juan asked me how much did I want to put down even though I already explained to Melanie what are budget was. I stated to Juan $0 to see if they can do what Melanie stated to us what they can do. Juan says oh! Ok I will be right back. Juan comes back 10 minutes later and asked me if you. Juan ask me to unlock my credit report and I sad sure. 20 minutes later Juan comes back and asked us about my current loan company etc and stated to him the old loan/account I have on my current car was bought by Santander. Juan leaves again and comes back 15 minutes and asked if we would be interested in a newer car that they have on their lot. And I said no and my fiancé asked what happened to the used 4 used cars Melanie said you guys had for us. Juan says we only have 2 of them and verbally stated to us the 2 used cars they had even though Juan has not showed us any used cars yet Melanie stated they had. Then Juan give a reference form to call to complete in which everyone knows they use it to track you down if you miss a payment. Lol! Juan leaves again and I get 10 or more alerts on my phone because Juan and his team are trying to find financing for me. I’m think wow! I stated to my wife I’m going to lose a lot points on my credit report because of this. 30 minutes goes by and Juan informs us that a financing company stated that we can’t get a used car without trading in the car that we just had an major accident in. Juan stated to me also that I needed a co-signer on a used car that’s under $5000. But I notice Juan didn’t ask me if I preferred to put down cash. At that moment I said to myself they got us because Melanie verbally sold us a dream that wasn’t true. This mean I can’t get the time back we wasted and I lost points on my credit score. I informed Juan I knew that already but Melanie got us out here so confused. But I guess they must get paid per person that comes through the door. Lol!! So, Juan gives us his business card to be professional even though he knows we are not coming back. All wanted was to pay cash on a used car and be on my way. But we wasted time I can’t get back and I lost points on my credit report. All and all the way Melanie set this up was unprofessional and she could have at least cake by to say hi or something. Lol! So please beware and be cautious of this business. Ziegler Remember in order continue to be successful in business, you have to show consumers that they are not just a number. Have a great day! Godbless!! 🙏🏽 More

Excellent service I worked for Chrysler for 30 years and you guys do a great job always friendly always thorough keep up the great work and stay safe you guys do a great job always friendly always thorough keep up the great work and stay safe More