Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Awful Sales Person My daughter and I visited this dealership in May. Don Hall was our salesperson. I explained that we had just started the process of looking for a pr My daughter and I visited this dealership in May. Don Hall was our salesperson. I explained that we had just started the process of looking for a pre-owned vehicle for our daughter. She expressed an interest in a Jeep Wrangler, but had not driven one. I immediately got the impression that Don was not interested in working with us when he immediately told us they had no "certified pre-owned" vehicles. He then explained how expensive Jeep Wranglers were. He looked on his computer to see if there were any used Wranglers on the lot. Then pulled one around that he explained was "trashed" and that would have to be cleaned up; we'd also have to make another appointment before driving it or anything else. There were pieces missing off the grill. After seeing it, I'm wondering what was the point of letting us see it? Were we actually going to come back to see it even if it was cleaned up? At no point did Don ask us if we would consider looking at any other Jeep vehicles, or show any interest in working with us. Very disappointing considering that loyal Zeigler customers had referred us. We ended up going to St. Charles Chrysler/Jeep later that day. We were treated with the utmost courtesy and professionalism. We ended up buying a 2019 Certified Jeep Grand Cherokee Limited from them. More

Our Salesmen Ken was outstanding to work with. Will always use him in the future and refer our friends and family to him. A+ rating. always use him in the future and refer our friends and family to him. A+ rating. More

Peter Bryant was so helpful! Definitely recommend that you ask for him. He made the process go by so fast & gave us a great pricing! you ask for him. He made the process go by so fast & gave us a great pricing! More

Don was really a great help with finding the right car for me! I will definitely be recommending him to my family and friends! I would definitely buy from here again ! for me! I will definitely be recommending him to my family and friends! I would definitely buy from here again ! More

I would like to Thank salesman Allen and finance manager for helping with the purchase of our 2019 Chevy Wonderful team in Downer Grove Ziegler for helping with the purchase of our 2019 Chevy Wonderful team in Downer Grove Ziegler More

This dealership is very friendly and professional. I just needed a oil change and a tire rotation. Done very quickly and took my car in early just needed a oil change and a tire rotation. Done very quickly and took my car in early More

Didn't go to the dealership looking to buy , but they worked with me ... Look forward to my next chapter in life with my 2020 Jeep . Upgraded from a 2013 . worked with me ... Look forward to my next chapter in life with my 2020 Jeep . Upgraded from a 2013 . More

They’ll do whatever it takes including bait and switch. I went to buy, not just look. Did a test drive, liked the car. Those prices online you see? ....yeah, those discounts only apply to a select few I went to buy, not just look. Did a test drive, liked the car. Those prices online you see? ....yeah, those discounts only apply to a select few. I mean a very small select few. Balked at the full price so my salesman brings in another guy to hammer a deal. After I said no. Basically, the guy threw numbers at us till he could wear us down. Not impressed. Go outside to discuss privately with my wife, he follows and says he can match the payment we wanted if we put a some money down. In discussing the deal, he referred to the exact car we originally balked at and referred to it by model name and color. I said yes. Who wouldn’t? Get the paperwork done. Gave them money. They pulled our new car up and we go home with it. That was a Saturday. Get a call Monday afternoon telling us we have the wrong car. They claim we bought a white, stripped down model. We never looked at the car they claim. We never test drove the car they claim. We never even discussed this car. In fact, the one color my wife won’t do? You guessed it.... white. We were told that we either had to come back and can have the white one oooorrrrrrr..... we could keep the one we have but for more money. Surprise, surprise. The salesman admits he only talked about the one we took home. The rude GM couldn’t even bother to introduce himself but he admitted it was their error. Did they honor it? Of course not. Claims it was a mix up of numbers. Well.... before you claim error, how about the fact that the numbers are in no way close. I wouldn’t have such an issue if it wasn’t such a textbook bait and switch. More

Pleasant experience in and out very fast never had any negative issues with this dealership. I would recommend this dealership to my family and friends. in and out very fast never had any negative issues with this dealership. I would recommend this dealership to my family and friends. More

Great experience great customer service. So happy I have a warranty. Covered my thermostat/radiator Thank you again Ziegler dodge downers grove. Kathy Mueller bye a warranty. Covered my thermostat/radiator Thank you again Ziegler dodge downers grove. Kathy Mueller bye More