Zeigler Chrysler Dodge Jeep Ram of Downers Grove

CAUTION ANYONE WHO IS THINKING ABOUT PURCHASING A VEHICLE I CAUTION ANYONE WHO IS THINKING ABOUT PURCHASING A VEHICLE... DO NOT PURCHASE A USED CAR FROM THIS DEALER. I am retracting my original post as this I CAUTION ANYONE WHO IS THINKING ABOUT PURCHASING A VEHICLE... DO NOT PURCHASE A USED CAR FROM THIS DEALER. I am retracting my original post as this purchase has turned in to a huge financial loss for me with no recourse from Zeigler Chrysler Dodge Jeep Ram of Downers Grove. I purchased a used 2015 Jeep Grand Cherokee from this location in October of 2019 and the initial sales process went pretty smoothly. Fast forward a couple months... While towing a boat the engine had down shifted from 6 to 5, clunking into gear then ultimately getting stuck in 6th gear. We stopped at a jeep dealership off of the highway near where we were to have them check the engine code. The proceeded to tell me that given the vehicles history (a 2015 JGC with 38,000 miles) would likely need a new transmission. After getting the code cleared we made it home and immediately called a friend with internal access to Jeeps records. We came to find out that this vehicle was on its second transmission and this was seemingly a problem related. The dealership that I purchased it from, CDJR of Downers Grove had been the ones to try to fix the initial issue and were also the ones to replace the trans. This was information was NEVER provided to me prior to the purchase. In their defense, legally they do not have to tell you. However the reason I was purchasing a new vehicle was due to a year long back and forth issue with a transmission. I made it very clear to the sales person, Frank Leonette, that I did not want another problem vehicle. He assured me that the vehicle had no trans issues that he was aware of however oddly enough, he was driving the vehicle prior to the purchase which is LIKELY related to them trying to recreate an issue after replacing the trans. I called this dealership and asked to speak with the manager. I was unable to get a hold of him so I left a message.... then another message and another. No call back. Finally I called corporate (Zeigler) and they explained that they could not help me because each dealership was managed independently. I called back and asked to speak with anyone who would talk to me. They connected me with the Used Sales Manager, Mike Tracz. He listened to my story, then proceeded to tell me that he was unable to help me and that he needed to have the store manager call me back. I proceeded to call another local dealership for help. They attempted to repair the vehicle however because the issue is intermittent, all they could do was an update. While the vehicle was in their shop, I received a call from Phil Nepomuck of CDJR Downers Grove. He listened to my story and then said that if the local dealership was unable to fix it, they would meet me half way (two hour drive) and take the vehicle in for service to make it right. After the initial repair, the vehicle exhibited the same issue while towing. Since I had spent a good $30,000+ on it, I wanted the vehicle fixed so I could use it for what I purchased for... leisurely towing. I proceeded to call Phil Nepomuck back to take him up on the offer to fix a vehicle that clearly had a reoccurring issue. I called and left MULTIPLE (probably 6-8 messages) on Phil's voicemail and at the same time always asked the receptionist to write down my name and number and physically give Phil the message. This was over the course of 3 weeks. NO CALL BACK. I live over two hours away so making a trip down there was not an option. I now stand to lose over $10,000 due to depreciation because I am in need of a vehicle that can safely tow without trans issues. I CAUTION ANYONE WHO IS THINKING ABOUT PURCHASING A VEHICLE... This has been the worst experience and I am going to suffer a huge financial loss with no recourse. Shame on this dealership for taking advantage and not doing the right thing. The carfax never showed any of this history. These people are crooks. More

Very pleasant experience in and out within a couple hours very friendly staff despite the current epidemic will do business with them again, hopefully the service staff is the same very friendly staff despite the current epidemic will do business with them again, hopefully the service staff is the same More

Alaways kind-respectful , I drive 30 minutes to get here, worth it, the local Jeep dealer by my house in Joliet is very rude to customers. Would recommend Ziegler’s to everyone, great service worth it, the local Jeep dealer by my house in Joliet is very rude to customers. Would recommend Ziegler’s to everyone, great service More

I love bringing my Challenger to Zeigler for servicing. They take such good care of my car and provide phenomenal service. They always go above and beyond no matter what I bring my car in for. Thank you gu They take such good care of my car and provide phenomenal service. They always go above and beyond no matter what I bring my car in for. Thank you guys for being awesome. More

Although I had to wait 4 hours for my repair The service writer George was very professional and helpful keeping me aware of the progress service writer George was very professional and helpful keeping me aware of the progress More

They were quick and efficient with my visit. I also received a discount with my oil change. They are the best I would recommend them to everyone received a discount with my oil change. They are the best I would recommend them to everyone More

Pete made sure I was informed of the desired service. I was out in a timely manner. Pete also provides me with necessary information needed for the other recommended services to my car. was out in a timely manner. Pete also provides me with necessary information needed for the other recommended services to my car. More

Great service by Ron. He was very knowledgeable and a good listener. Very efficient process and enjoyable. He is a pro and I would definitely consider coming back. good listener. Very efficient process and enjoyable. He is a pro and I would definitely consider coming back. More

On time, customer focused, great communications Service desk was spot on with service needed, expected time and charges. My go to place for my Jeep. desk was spot on with service needed, expected time and charges. My go to place for my Jeep. More

Very professional and courteous. Assisted me in a kind and timely matter. Very greatful won’t hesitate to use your service again. Thank you very much and timely matter. Very greatful won’t hesitate to use your service again. Thank you very much More