Zeigler Chrysler Dodge Jeep Ram of Downers Grove

My 2018 Dodge Durango over heated, and needs a new water pump already! That’s disappointing, but not as much as the service experience that I had with Ziegler when I tried to have it fixed under warranty. pump already! That’s disappointing, but not as much as the service experience that I had with Ziegler when I tried to have it fixed under warranty. They informed me that their first available appointment was ...”around 5-6 days out, but could be longer as they are very busy.” Then there would another day or two to fix the problem. Now I don’t know about you, but going without a vehicle for more then a week is simply unacceptable. So now I’m out $450.00 of my own money to have their warranty work none by someone else. I think like many people I just can‘t afford to have my vehicle out of service for such long period of time. It’s very disappointing! This Durango is the 4th car in a row that I bought from Ziegler and their service department has always been hit or miss, but unfortunately it has never been consistently good. They are clearly under resourced in the area of mechanics. As a result, this will be my last vehicle from Ziegler. I will now have to deal with the inconvenience of driving to Naperville to buy and service my dodge vehicle. This is the last time that I will allow Ziegler to disappoint me like this. More

Nobody ever wants to come to work,so they are never pleasant,hate I bought from them,I’m getting ready to buy a new car,I Won’t Ever Use Ziegler!!!! pleasant,hate I bought from them,I’m getting ready to buy a new car,I Won’t Ever Use Ziegler!!!! More

The sales person was great, however they sold me a dirty car that I had to take to a car was and have them vacuum and clean it car that I had to take to a car was and have them vacuum and clean it More

Oil chg was fine. Was told I need to replace front and rear brakes. What a surprise since u just replaced both last year and not 10k miles ago. This car is not used in rush hour traffic and driven 2 or rear brakes. What a surprise since u just replaced both last year and not 10k miles ago. This car is not used in rush hour traffic and driven 2 or 3 days a week. More

Battery check I went in because my battery light was coming on and my car was stopping frequently. They determined that my car was very low in oil. Then put me on a I went in because my battery light was coming on and my car was stopping frequently. They determined that my car was very low in oil. Then put me on a plan to come in every 1000 miles to check and see if my car is consuming oil at a faster rate. I was taken care of quickly. More

Needed an emergency door latch They worked us in on a busy, rainy day Thanks Ziegler ! Also got a courtesy ride ! We got our day back Ziegler of Downers Grove, illinois They worked us in on a busy, rainy day Thanks Ziegler ! Also got a courtesy ride ! We got our day back Ziegler of Downers Grove, illinois More

Fantastic service! I came in for an express oil change, and I knew I needed new brakes. No extra repairs were suggested after the inspection, and everything was fully explained. Everyone was very courteous and I knew I needed new brakes. No extra repairs were suggested after the inspection, and everything was fully explained. Everyone was very courteous and knowledgeable. Service was done when it was promised - even a little before!! More

Paul was very professional and personable. Answered all my questions. Had a recall, oil change,tire rotation and all 3 wipers changed. You’re service people are very quick. Thank you Rita my questions. Had a recall, oil change,tire rotation and all 3 wipers changed. You’re service people are very quick. Thank you Rita More

Fixed My Problem Had an intermittent problem with an oil solenoid that had been plaguing me for several months. Took it in and fortunately it was under warranty. Tha Had an intermittent problem with an oil solenoid that had been plaguing me for several months. Took it in and fortunately it was under warranty. Thank you Zeigler. More