Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Nothing Accomplished After finding out the EXTENDED warranty doesn't even cover oil changes... the most basic service with any car, especially a brand new one bought month After finding out the EXTENDED warranty doesn't even cover oil changes... the most basic service with any car, especially a brand new one bought months prior to this visit, needless to say I was disappointed I bought this huge/costly package. Then, not only did I have to pay for the service, I had to buy some 4-use deal where it covers 4 oil changes... for $235!! Overall I go in thinking I'm gonna walk out with a free oil change...but nope, almost spent 300 bucks in this lengthy visit. Annnnnnnnnd they don't even wash your car anymore after servicing? What kinda place is this?!?! More

Service was quick. Service was quick and responsive. Went in and job done right! Attentive and experienced service manager who was very pleasant to work with and took ca Service was quick and responsive. Went in and job done right! Attentive and experienced service manager who was very pleasant to work with and took care of customer. More

always a great experience Good quick service. Great staff. Remember you. Purchased my car here and always get great service whether it’s a purchase or an oil change. Good quick service. Great staff. Remember you. Purchased my car here and always get great service whether it’s a purchase or an oil change. More

Quick Fix The guys at the dealership were friendly and prompt and kept me abreast of any issues.Dave was great and very informative. I will use this service cen The guys at the dealership were friendly and prompt and kept me abreast of any issues.Dave was great and very informative. I will use this service center again! More

Oil Change Zeigler Dodge did a great job. I got an oil change. Price was reasonable and job was done quickly. I will return to Zeigler for future service. Zeigler Dodge did a great job. I got an oil change. Price was reasonable and job was done quickly. I will return to Zeigler for future service. More

Great Experience I have been to other Jeep dealers looking for the best price and great customer service. I finally found that at Ziegler. The salesman that helped us I have been to other Jeep dealers looking for the best price and great customer service. I finally found that at Ziegler. The salesman that helped us was easy to work with. Great guy. Everyone that sees my Jeep says it is a beautiful truck and asked where I got it and I tell them at Ziegler. More

Awesome Customer Service Everyone that I came into contact with was very courteous. I appreciate that they kept me informed through the process of them fixing my car. I also a Everyone that I came into contact with was very courteous. I appreciate that they kept me informed through the process of them fixing my car. I also appreciate that they fixed the time on my clock in my car. More

Damon Clark was of excellent service Damon Clark was very patient and informative with explaining all the details for my purchase. I wasn't waiting long and the staff was tentative. Damon Clark was very patient and informative with explaining all the details for my purchase. I wasn't waiting long and the staff was tentative. More

Great experience From the beginning to the end the process was smooth. Our salesman Donald was very friendly and knowledgeable. Made the whole process stress free. So From the beginning to the end the process was smooth. Our salesman Donald was very friendly and knowledgeable. Made the whole process stress free. So happy with my new Jeep. More

Didn’t listen to anything I asked for or said Was a little frustrated with my experience I just had. I have never leased a car before and my parents have never either. So I go here to just get som Was a little frustrated with my experience I just had. I have never leased a car before and my parents have never either. So I go here to just get some information because I hear they’re a reputable company. Far from it...I sit down and tell this new salesperson that I still have 3k left on my student loans I would like to pay off first and then save for a down payment. I wanted him to calculate what the down payment should be on a jeep for my payments to be around $300 a month (for a 36 month lease with an allowance of 25k miles per year). I told him if he was helpful, I’d come back late summer during labor day to set something up .... he didn’t listen to a word I said. He showed me the car, it was nice and I had fun driving it. I liked the car and thought I’d try to make it work, who knows maybe I’d try to sign sooner and just pay the $350 a month. So, I sat down and his “deal” was that I put $2500 down and my payments would be $428 a month FOR A 72 MONTH LEASE AND 10k MILES A YEAR...LOLLLLL. Okay...I came in here for you to calculate what I need to put down for a $300ish monthly payment on a 36 month lease with 25k allowance - you didn’t give me any of that information. So when I re-explained to him what I wanted, he said if I signed today I could just pay the $300 a month for the jeep. Again...I didn’t want 72 months, I wanted 36, and I needed 25k miles per year not 10k (who only drives 10k miles a year??). So he got his manager to come over and they both just press me for the same deal? Neither of them listened to me about what I wanted. I’ve worked in sales before and the biggest thing you need to focus on is listening to the customer. neither of them did that and gave me a really bad snakeoilsalesmen vibe. It’s a nice place and has a nice selection of cars, but the staff isn’t very good at selling. Will definitely go somewhere else. More