Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Inexcusable experience from Manager and asst. GM Today we called for help for two front tires that were never balanced correctly on our 2011 Grand Cherokee. The tires which we purchased a year ago f Today we called for help for two front tires that were never balanced correctly on our 2011 Grand Cherokee. The tires which we purchased a year ago from the dealership are worn to the cords which are visible. After having the problem assessed we tried to work through this issue with management. We were blown off after going in person and phone calls were never returned. The Asst. GM let us leave the dealership with unsafe tires which is concerning after being loyal customers for so long. After dropping thousands of dollars at this dealership for service and being told by Michelin that they are an authorized dealer this is upsetting. Take your business elsewhere as the service mechanics do not fix problems as they say and your money will be more appreciated at another dealership. Shockingly terrible service to repeat customers and because of it we will never purchase a Jeep ever again!!! More

Excellent on customer service I took my car for service and i had the best customer service. I had the best experience also they offer a car rental incase my car was not done the I took my car for service and i had the best customer service. I had the best experience also they offer a car rental incase my car was not done the same day. More

Repair. Brought car in for service on air suspension. Was told that the backlog was a week. Was called the next day with the issue to be addressed. Was told t Brought car in for service on air suspension. Was told that the backlog was a week. Was called the next day with the issue to be addressed. Was told the car would be ready the next day. To my surprise I was called at 11 AM and was told the car was ready. Great service and fast turnaround. More

Great experience! How refreshing to work with a salesperson who listens to you, is professional and accommodating! Transaction was complete in one day with no wasted ti How refreshing to work with a salesperson who listens to you, is professional and accommodating! Transaction was complete in one day with no wasted time. More

Oil change I came in for quick service and the oil change and inspection was done in under 10 minutes. They were very friendly, courteous, prompt, and professio I came in for quick service and the oil change and inspection was done in under 10 minutes. They were very friendly, courteous, prompt, and professional. More

Horrible experience They get you to come in by telling you you need no money down that they go by your income not your credit all of it is lies I would not recommend this They get you to come in by telling you you need no money down that they go by your income not your credit all of it is lies I would not recommend this dealer to anyone More

Amazing customer service experience I was hesitant to take my car in for a warranty repair and I cannot explain how pleasantly surprised I was by Zeigler. Stephanie was such an amazing s I was hesitant to take my car in for a warranty repair and I cannot explain how pleasantly surprised I was by Zeigler. Stephanie was such an amazing service technician. She kept me up to date every step of the way and went above and beyond to help get my rims fixed which was done through an outside body shop. In 10 years of owing cars, I have never had such excellent customer service at a dealership's repair/maintenance center and the service was so quick. They identified and fixed the problem in a few hours. My car feels like brand new. Thank you so much Stephanie. More

Repair First time at this dealership and I will return. I was taken care of with great customer service from the time I called to the time I picked up my veh First time at this dealership and I will return. I was taken care of with great customer service from the time I called to the time I picked up my vehicle. Paul did an excellent job. Keep up the good work. More

Cherokee Purchase Was Great Having purchased a number of vehicles from other dealerships I was expecting the typical terrible car buying customer experience. What a pleasant surp Having purchased a number of vehicles from other dealerships I was expecting the typical terrible car buying customer experience. What a pleasant surprise it was to purchase my Cherokee from Zeigler. Frank James Ware is terrific Sr. Sales Consultant. The deal was fair, the service was good but most importantly I walked out with the deal I expected when I walked in. A very straight forward experience. Thank you. More

Service Department The quick service Lane is the best. I really appreciate their prompt service and attentiveness I look forward to working with this dealership now and The quick service Lane is the best. I really appreciate their prompt service and attentiveness I look forward to working with this dealership now and in the future More