Zeigler Chrysler Dodge Jeep Ram of Downers Grove

If only 0 was an option Twice we went into this dealership hoping someone would be willing to help us and be trustworthy. Twice we were deeply disappointed and actually pisse Twice we went into this dealership hoping someone would be willing to help us and be trustworthy. Twice we were deeply disappointed and actually pissed off. Darren Donofrio is a scam artist. He tried to charge us almost twice the sales tax and stood by that it was correct. We went to another dealership not too far away and paid our actual sales tax, at Jack Phelan CDJR. I constantly share this story so no one will go here and get ripped off. More

Recall service Got in on my appointment time and got out when I was promised. The service rep was informative, friendly and explained everything that needed to be do Got in on my appointment time and got out when I was promised. The service rep was informative, friendly and explained everything that needed to be done and how long it would take. More

Quick and Quality Service Quick Oil Change, Inspection and Tire Rotation. No appointment. Professional and Courteous. No up selling. Clean service area and comfortable waiting Quick Oil Change, Inspection and Tire Rotation. No appointment. Professional and Courteous. No up selling. Clean service area and comfortable waiting area. The inspection was clearly illustrated and explained to me. More

Don’t be fooled!!! Terrible customer service!!!! Lies!!!! Problems with the car that no one will address!!! Wish I didn’t get an extended warranty on my vehicle as I wil Terrible customer service!!!! Lies!!!! Problems with the car that no one will address!!! Wish I didn’t get an extended warranty on my vehicle as I will never step foot in this place again!!!! Do not trust!!! More

Great experience Great customer service and Don Hall (sales consultant) listened to what our needs were in selecting the best option for us....very good and we would r Great customer service and Don Hall (sales consultant) listened to what our needs were in selecting the best option for us....very good and we would recommend to anyone More

Great experience!!! I had a great experience at Ziegler Dealership, I was treated with respect and all questions were answered. The recommendations given to me in regards I had a great experience at Ziegler Dealership, I was treated with respect and all questions were answered. The recommendations given to me in regards to my jeep grand Cherokee needs were very helpful. Only the necessary services were done at this time. More

Great No Hassle Dealership I’m very impressed with the dealership, salesman Don Hall, and the level of excellent customer service from Finance and cashier. It was no hassle. I’m very impressed with the dealership, salesman Don Hall, and the level of excellent customer service from Finance and cashier. It was no hassle. More

Zeigler Jeep in Downers Grove IL Darren Donofrio knows the jeep wrangler in every detail. He was terrific to work with. Mr. Zeiglerr could not have a better person representing his Darren Donofrio knows the jeep wrangler in every detail. He was terrific to work with. Mr. Zeiglerr could not have a better person representing his business. Bob Hesterman More

Service I dropped my car off for service because my check engine light came on- I called and asked if I could drop it off and they said yes. Once I got there- I dropped my car off for service because my check engine light came on- I called and asked if I could drop it off and they said yes. Once I got there- they notified me that they didn’t have a loaner for me and that they wouldn’t even be able to LOOK at my vehicle until Saturday. (I brought my car in on thursday the 14th). I say okay- well what can you do for me at this time the lady who is helping me says “well I can try and call enterprise and see what they can do for you but they close at 6 so...I don’t know how much help that’ll be” (by this time it’s 5:45 pm) if you don’t have a loner of your own don’t you think you would’ve called to see what they could do in the first place? Instead of just assuming I don’t need a car? They call me Saturday saying they figured out the problem that my car would be ready to be picked up Saturday afternoon or on Monday. I go there on Monday (the 18th) to pay for my deductible and pick up my car- I get my car pulled up and they didn’t even do a courtesy car wash when it was ABOVE freezing. I didn’t even receive a thank you for using Ziegler as my service provider. I’m actually very disappointed in the way things we’re handled. More

Poor communication Came in for oil change. Service prompt but no mention of outstanding safety recall or review of inspection sheet, which indicated rear wiper needed t Came in for oil change. Service prompt but no mention of outstanding safety recall or review of inspection sheet, which indicated rear wiper needed to be replaced. Called from home after reading receipt and discovering recall code and inspection results. Sticker on receipt asks customer to contact specific dealer representative, who had no interest in hearing what I had to say. Unclear why they bother with sticker. Was passed to service representative who agreed I should have received a review before leaving and apologized. More