Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Great service I had a terrible experience here in the past (overcharged by accident, wouldn’t fix the mistake and extremely poor service) this time was exceptionall I had a terrible experience here in the past (overcharged by accident, wouldn’t fix the mistake and extremely poor service) this time was exceptionally better. Happy I came back and that the issues I had previously are fixed. In and out with great customer service. Thank you! More

Oil change and minor issue. Came in with no appointment. No problem. Did not have to wait. Every one was very helpful and cooperative. My work was completed very quickly and the Came in with no appointment. No problem. Did not have to wait. Every one was very helpful and cooperative. My work was completed very quickly and the issue solved More

Great service, friendly staff Very helpful service department, my wife’s new Jeep broke down on Saturday so we had it towed to the dealer, spoke with Paul, he was friendly and very Very helpful service department, my wife’s new Jeep broke down on Saturday so we had it towed to the dealer, spoke with Paul, he was friendly and very helpful. Got a call Monday saying the Jeep was ready... More

New Car Purchase My buying experience was a real pleasure dealing with Alberto Cortes. He was professional and friendly without being pushy and aggressive which made t My buying experience was a real pleasure dealing with Alberto Cortes. He was professional and friendly without being pushy and aggressive which made the deal. More

Paid for nothing I went in for something simple. I was told it can’t be done. But then I was charged labor cost and no work was done. If they didn’t want to perform I went in for something simple. I was told it can’t be done. But then I was charged labor cost and no work was done. If they didn’t want to perform the service I asked for, fine. Send me on my way, I’ll go somewhere else. But to charge me for walking in the door is ridiculous. More

2018 overland Very happy with our purchase - thanks Chad .they matched the best deal in town and with my trade in . Nice that they also offer 2 years of oil change Very happy with our purchase - thanks Chad .they matched the best deal in town and with my trade in . Nice that they also offer 2 years of oil change and tire rotation More

Service Department Crooks Cost Sales Team a Sale First, I will say that Paul and Eric in service were polite, despite my vocal dismay. The positive ends there. My 2006 Town and Country would no First, I will say that Paul and Eric in service were polite, despite my vocal dismay. The positive ends there. My 2006 Town and Country would not start due to a sensor that left the computer believing the car was in reverse rather than park. A quick google of the issue unveiled a common problem on the car and quickly told me it was a transmission range position sensor. It was clear that Chrysler has dealt with this problem thousands of times. I called several local repair shops and was quoted $228-$264 for the repair and confirmed with each shop that this was likely the issue. I contacted Zeigler service and asked for a quote to replace the sensor and was given a price of $272.00 for the repair plus the part which was $65.65. I was also told that there would be a $99 diagnostic charge that would be credited to the repair at the end. While the price was the highes of all the quotes, the car was located two blocks away and I felt Chrysler may be the best option......against my normal better judgment. I had the van towed on Saturday to Zeigler and was told they would look at it on Monday. On Monday evening, I received a call advising me that the tech was still looking into the problem and would need another couple hours for the diagnostics and that the cost for diagnostics would now be $295, but that it would still be credited to the repair cost. Remember, the quote was $272 plus the $65.65, and remember, I told them what was wrong with the car. Reluctantly, again, I authorized them to do so as diagnostics would still be a wash. Tuesday they called me back and advised me that the issue was my Transmission Range Position Sensor (yes, the exact problem that I told them was the issue) and that the repair would be $775.00. I asked if that is including the diagnostic that would be removed. Nope. Of course, at this time I was not happy and advised the rep to put the car back together and I would tow it out for someone else or myself to do the repair. It was late in the day so on my quick return call, we agreed to leave the vehicle alone and connect in the morning. Wednesday morning I received a voicemail that they were able to get the repair cost down to $536. While this is still nearly double their estimate, from a convenience perspective I had them proceed. Thursday the vehicle was done, and when I went to pick it up, the bill was $668. Yes, taxes and shop charges! Shop charges of $30 dollars for which I was told is for towels. Apparently Zeigler buys their shop towels at Nordstroms. Again, I paid more than double for a repair that was estimated at $272 plus parts. Technicians have seen hundreds of this problem and it took no time to diagnose. In my opinion the folks at Zeigler are crooks. Granted they got me this time and squeezed me for an extra few hundred bucks. However, poor Carlos is now losing out on the brand new Pacifica sale that my wife and I were going to purchase in October along with years of future patronage. I suggest that anyone that needs a repair done on their vehicle shop the website www.repairpal.com if you know what needs to be done. They quote a guaranteed price from the shops nearby and will tell you who will do the repair at what price. More

Very professional and nice! I had a very great experience here Alberto was my salesman. He was patient and made it possible for me to find the right vehicle. I had a very great experience here Alberto was my salesman. He was patient and made it possible for me to find the right vehicle. More

ZEIGLER The sales person was friendly, professional and outstanding knowledge of Jeep automobiles. I wasn’t able to afford the payments on a new Grand Cherok The sales person was friendly, professional and outstanding knowledge of Jeep automobiles. I wasn’t able to afford the payments on a new Grand Cherokee, even with my $23,000 Jeep tradin, so I decided to lease the Grand Cherokee. Even though I would have much rather owned the car, this was a doable alternative. More

Excellent customer service Excellent customer sevice in a friendly atmosphere. Greg was helpful and informative. The cashier was polite and pleasant. Our issue was resolved in a Excellent customer sevice in a friendly atmosphere. Greg was helpful and informative. The cashier was polite and pleasant. Our issue was resolved in a timely manner. More