Zeigler Chrysler Dodge Jeep Ram of Downers Grove

I dropped my car off Friday June 10th for a service appointment I made. I told the service advisor Paul I would need my car back Tuesday. They chose to get my car into the shop Monday morning which did appointment I made. I told the service advisor Paul I would need my car back Tuesday. They chose to get my car into the shop Monday morning which did not give them enough time to have my car done by Tuesday. I never received any updates. So my first call to Paul was on Monday. He then told me they had to wait for my extended warranty to come out to approve the repairs. They would be out in 24-48 hours. Okay fine. Then I received a call they came out approved the work blah blah parts will be here Friday. Friday came and went I called Monday June 20. Couldn’t get anyone on the phone so I finally got the GSM Phil who was the most helpful in this whole process. He said my car would be ready the next day but no later than Wednesday. Wednesday came and went so I called up on Thursday to get an idea of when I can expect my car. Paul told me now the parts needed were pushed back until next Wednesday. I explained to him I need some kind of loaner car. I have been without my car for 2 weeks. This is completely unacceptable. He had an attitude with me which is why I have now escalated this issue to jeep. This is completely unacceptable to keep someone’s car for this long and not offer a vehicle. I traveled from Burbank passing multiple jeep dealers because my previous experience with them was great, but now I regret it. Then the service manager Paige contacted me and she is very unaccommodating as well. She called me at 8am today to let me know no one returned a rental this morning. Well of course not Paige you all have only been open for 1 hour. Customer service skills are really lacking in this service department. So now I am out a car until who knows when. I understand there’s a parts shortage but you all provide no solution. I would love to see you deal with transporting a baby and going to a full time job without a car. 10/10 would not recommend. update: 3 weeks later still don't have my car. been told different eta's for my parts from the parts dept and service dept. spoke to the service director, Josh, today. He basically told me a customer I am wrong to keep asking for a car. Told him I will only be speaking to corporate from now on since they don't want to help me out. Once I said that Josh said "okay, bye. and hung up" lol great solution. This service dept has really bad customer service skills. They treat you like your garbage. More

Great customer service when getting my oil change. They were nice and service was speedy. They were nice and service was speedy. More

It was Fast and easy to get in and out. and return to my job. and return to my job. More

Express lane was great for getting an oil change done last minute. Other dealerships were at least a week out. Great service as well! last minute. Other dealerships were at least a week out. Great service as well! More

Service was timely and excellent. In and out without appt for oil change and tire rotation in about 45 minutes. Service writer was friendly and professional. Outstanding experience In and out without appt for oil change and tire rotation in about 45 minutes. Service writer was friendly and professional. Outstanding experience. More

Great service department for eco Diesel engines. Paul and Dave are knowledgeable, friendly, and helpful. Recommend Ziegler for your eco diesel needs. Paul and Dave are knowledgeable, friendly, and helpful. Recommend Ziegler for your eco diesel needs. More

Great! This is my 3rd Jeep from this location! Service is always fast and friendly! This is my 3rd Jeep from this location! Service is always fast and friendly! More

Great experience. In and out within an hour. Constantly updated on my car build. Darren was great. If you deal with anyone else anywhere else, I feel badly for your ex In and out within an hour. Constantly updated on my car build. Darren was great. If you deal with anyone else anywhere else, I feel badly for your experience! More

Prompt, courteous service for an oil change and tire rotation, using the Express Oil Change Lane rotation, using the Express Oil Change Lane More

The service department is excellent. They are very timely, efficient, and friendly. When I have questions or concerns, they are very reachable and prompt They are very timely, efficient, and friendly. When I have questions or concerns, they are very reachable and prompt More