Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Brand new cherokee I want to personally thank the sales team at Ziegler. They helped me find the car I was looking for and with the right payments. Highly recommended I want to personally thank the sales team at Ziegler. They helped me find the car I was looking for and with the right payments. Highly recommended More

False information I heard about Zeigler auto group on the radio. I called to inquire just to see what the fuss was all about. Upon completing the application over the p I heard about Zeigler auto group on the radio. I called to inquire just to see what the fuss was all about. Upon completing the application over the phone a representative named Charmaine (that I now learned was in the finance department) called me back to say I was approved and that I should come in to pick a car. I assured her I wanted a Buick. She asked why did I specifically want a Buick? I assured her it was my preference. She looked through her database and offered me a Buick Encore 2014 with a monthly payment of $491.. I scheduled a time and date and ended the call. I researched the Buick Encore and saw it was a bit smaller than my taste. So I never went to the appointment. Charmaine followed up with the call on August 20, 2016 to see why I haven't came in. I informed her that people try to get you into the dealership and have you leave disappointed. I emailed her my Id, check stubs, proof of address, etc. I told her I didn't want a co signer or put money down. She assured me on this call that that was fine because they had a program that helped with credit and they work with you. I scheduled an appointment for August 23, 2016. Again, I should have followed my first mind and still didn't keep my appointment. So upon arriving to the dealership in Downers Grove 45 mins from my house, I was greeted my Raul a salesperson to help with my loan. I was perplexed because Charmaine never mentioned she was a financial representative. So Raul started talking about everything that I told Charmaine in the beginning that I didn't want to go through. Meaning Cosigner, money down, etc. mind you we NEVER picked out a car yet. So I was very upset, I asked for Charmaine first but of course she wasn't available. So I got Charmaine's manager which was Peter. He came out & I addressed my concerns to him regarding the misinformation or the lies that Charmaine assured me of. He went on to say that they verify through a third party credit bureau that tells them what the customer qualifies for. This is unacceptable because driving this far out for representatives just to get is out here is not correct. I will also be submitting my concerns to the BBB. I want to assure that no other person has to endure this mess. More

First purchase at Zeigler Chrysler Dodge Jeep This dealership has a great atmosphere as soon as you walk in the door. Victor was my sales person and was very kind to show me options on my new 201 This dealership has a great atmosphere as soon as you walk in the door. Victor was my sales person and was very kind to show me options on my new 2016 Jeep. The Sales Manager Kevin is a great person as well and everyone I was in contact yesterday when buying my vehicle was up beat and fun to be around. When it came time to actually sign the paperwork, was a little disappointed that Dave didn't go through all the financing details and show me how the numbers worked vs trying to chit chat about personal stuff. Really at this point there was no turning back but facing the 72 month commitment would have sank in a little better. Overall, I would definitely recommend this dealership which is $4,000-$5,000 cheaper than in the Champaign-Urbana area. It was definitely worth the trip!! thanks everyone at the dealership who assisted me in purchasing my 2016 Jeep Limited vehicle!!! keep up the great working and attitude!!!! More

Great car buying This dealership is by far the best that I've delt with when it comes to car buying as well as service and overall good customer service! Highly reccom This dealership is by far the best that I've delt with when it comes to car buying as well as service and overall good customer service! Highly reccomend Pete, he made the car buying process smooth and fun! More

excellent One of the best experiences I've ever had the salesmen were awesome. Fulas is an awesome salesmen. Will definitely recommend. Had been looking for the One of the best experiences I've ever had the salesmen were awesome. Fulas is an awesome salesmen. Will definitely recommend. Had been looking for the right jeep and finally found the one I wanted here. More

Third Purchase Have purchased 3 vehicles here - Sales rep was great and Service is outstanding. All dealers have to be competitive on price, it's the respect for Have purchased 3 vehicles here - Sales rep was great and Service is outstanding. All dealers have to be competitive on price, it's the respect for the customer that keeps people coming back. More

Excellent Service Great experience and easy to work with. The dealership is clean and the environment is very cool. The cars on display are awesome. Purchased a Charge Great experience and easy to work with. The dealership is clean and the environment is very cool. The cars on display are awesome. Purchased a Charger! More

No pressure sale Very pleasant experience. Aimee was great to work with. Nice big selection. You know you're inn the right dealership when you have to wait for help b Very pleasant experience. Aimee was great to work with. Nice big selection. You know you're inn the right dealership when you have to wait for help because they are so busy making deals. More

New Jeep Unlimited Sahara! I am a former Jeep Wrangler owner and boy have they changed in 20 years! Mine was basic no frills, but I'm older and wanted more luxury (especially co I am a former Jeep Wrangler owner and boy have they changed in 20 years! Mine was basic no frills, but I'm older and wanted more luxury (especially coming from an Infiniti G37) and was looking to find it. I found a Few Jeep Wrangler Sahara's I liked online, but hard to find White with Black Leather interior. Zeigler in Downers Grove had one I took for a test drive, liked it and started to talk numbers. Then I mentioned another I saw online and found out it was being driven by Sales Manager. Drove it, worked the numbers and drove it out the door. Had Everything I wanted and at a price I could afford. Peter Bryant was great! Happy to be back in a Jeep! More

Happy Girl My salesman Viente kept his word not only did my credit score go from a 412 to 600 in a year but most importantly.. He kept his word because I kept mi My salesman Viente kept his word not only did my credit score go from a 412 to 600 in a year but most importantly.. He kept his word because I kept mine....He told me a year ago to trust him and that the car he put me in was only a credit builder...he told me to keep it for a year and to be sure to pay my carnote on time and keep up with the oil changes and stuff and Ill be in something better next year (4/25/2016) I just want to say Thank You Viente... I also want to thank the finance manager Derrick for working his magic to help tie it all together..THANK YOU THANK YOU THANK YOU Derrick!!!!! Both you and Viente are Amazing at what you guys do. More