Zeigler Ford of North Riverside

Avoid this place for service I have been using this dealership for 5 years and have always had a good experience until now. My service advisor was incredibly negative when he hea I have been using this dealership for 5 years and have always had a good experience until now. My service advisor was incredibly negative when he heard I booked my service appointment through the Zeigler website (apparently that is not a valid way to do it). He told me a long story disparaging another customer who used the website to book. Also in there was the gem, "Millennials are ruining everything". The service advisor said this in relation to the fact that Zeigler seemingly has not integrated their in-dealership scheduling system with the one on their website which means any appointments booked through the website are not valid even if you have an email confirmation. Not sure why that is millennial's fault (I'm not a millenial by the way), but I sat patiently listening to why my "invalid" appointment was not his or the dealership's fault chalking it up to a frustrated employee. What made me get up and leave was the response to what I was there to get help with - which was with a fluid issue (+ brakes and tires) that was diagnosed by another dealership when I was travelling out of state. The other dealership ran diagnostics, determined it was not a serious issue, gave me a report, and turned off the engine light. Jim, after hearing this said with an agitated tone something like, well now I can't diagnose the car because I can't get the codes! At that point I could tell that things were going to get more unpleasant for me as a customer vs. better so I got up to leave. I was ready to spend upwards of 1000 dollars today to fix my fluid issue and do brake and tire work. Instead I walked out with the service advisor still ranting about why I was wrong. It was absolutely the worst customer service experience I have had in my life and I will not be returning to this dealership for service or sales. More

2019 Ford Fusion Great Sales Team.From.the Moment I got everybody real smooth My Salesman got to give him an A plus Kal and Tony after Market Super Good and F and I ex Great Sales Team.From.the Moment I got everybody real smooth My Salesman got to give him an A plus Kal and Tony after Market Super Good and F and I explained everything will tell My friends and Family where to go to buy a new Car More

Botched Opportunity With A Serious New Vehicle Buyer As a serious Ford Edge buyer, I walked away after only a few communications with Ziegler's new vehicle sales staff and management. If you are an educa As a serious Ford Edge buyer, I walked away after only a few communications with Ziegler's new vehicle sales staff and management. If you are an educated customer and knowledgeable about Ford products, Ziegler will treat you as if you are stupid and uninformed. They'll Low-Ball your trade-in and refuse to negotiate posted prices. Don't waste your time at Ziegler when there are plenty of other Ford Dealers who treat you fairly and respect your car knowledge. More

Booster recall Service great but had to wait 3 weeks for appt. everything else was fine. They weren’t sure I’d get my car back the same day but they did Service great but had to wait 3 weeks for appt. everything else was fine. They weren’t sure I’d get my car back the same day but they did More

Always Great service! Always experience great customer service and quality work on my cars. I have been servicing my cars for the last 10 years and will continue! Always experience great customer service and quality work on my cars. I have been servicing my cars for the last 10 years and will continue! More

Oil change that lead to rear brake job Took Ford Escape to Ziegler dealership for first time to have oil changed. I chose “The Works” to get things checked out. The technician found that Took Ford Escape to Ziegler dealership for first time to have oil changed. I chose “The Works” to get things checked out. The technician found that my brake pads and rotors on my rear wheels were in the red zone, so I told them to go ahead with the brake job. They were able to perform the work that same day. It wasn’t cheap to have it done, but I am satisfied with the work they did. I will use them again for service. More

Worst Ever Probably the worst business I’ve done with a business. I left. 5 star rating when i bought the vehicle back in August because they assisted me well wi Probably the worst business I’ve done with a business. I left. 5 star rating when i bought the vehicle back in August because they assisted me well with buying my first car ever. But fast forward 9 months later i can’t even get a simple oil change without a attitude from a service advisor. They never answer the phone & so have to drive all the way there from aurora to get a simple answer that i could’ve gotten over the phone. Last time i got my oil changed from them they didn’t put the hood down all the way & my hood flew up on the expressway. Tried to give the car back to them & they wouldn’t take it & they denied that the accident wasn’t their fault. But it happened literally a day after i got the oil changed. Now my car looks bad. I really regret buying a car from here & if i could leave no stars i would. More

Great Dealership Shadi Salman took care of us on a purchase with a trade-in. He was very professional and friendly. I would highly recommend Zeigler Auto Group. Than Shadi Salman took care of us on a purchase with a trade-in. He was very professional and friendly. I would highly recommend Zeigler Auto Group. Thanks Again! More

2019 Ford Expedition We knew exactly what we wanted and they went out of their way to get the vehicle. Our salesman, Shadi Salman was professional and courteous. Trans We knew exactly what we wanted and they went out of their way to get the vehicle. Our salesman, Shadi Salman was professional and courteous. Transaction went smooth with fair trade in value. More

Great people Salesman Shadi gave me everything I asked for, every one was kind and considerate. I bought my last car from rizza ford and if things go as well with Salesman Shadi gave me everything I asked for, every one was kind and considerate. I bought my last car from rizza ford and if things go as well with my escape my next car will be a ford also More