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Zeigler GMC of Holland - Service Center

Holland, MI

4.5
356 Reviews

356 Reviews of Zeigler GMC of Holland - Service Center

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August 03, 2020

We were quite satisfied with the service provided. We did have a problem with a scraping sound after picking up the car. We were told that it needed new front brakes. It sounded more like a brake cover More

by PGWIGWAM
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon,Adam Havens
Aug 04, 2020 -

Zeigler GMC of Holland responded

Hi. Thank you for your feedback. We appreciate honest feedback to help us grow and give better customer service. I will be sure to share your comments with our service team. We sincerely value your business and appreciate the feedback. Have an awesome day. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 02, 2020

We are extremely happy with our GMC Arcadia! We got an oil change at the dealership where purchased, but On Star tells us different! It would be nice if the dealership in Holland sync with on star! More

by hillard66
Recommend Dealer
Yes
Employees Worked With
Adam Havens
Aug 04, 2020 -

Zeigler GMC of Holland responded

Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Elhart GMC. We are here to help so please contact our Service Manager, Frank Siebart at (616)886-7470 so we can find out more about the sync between our dealership and OnStar. Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

August 01, 2020

Every time my vehicle need to be serviced the personal was polite and courteous .alway’s. I also liked the truck wash when they were done. More

by jarrettcedrix8
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Aug 03, 2020 -

Zeigler GMC of Holland responded

Thank you so much for this excellent review! We truly value our customers, and we strive for quality customer service in all that we do. We are happy that you were able to experience this throughout your service visit at our dealership. We appreciate your kind words about Jon, and I will be sure to share your thoughts with him. We thank you again for visiting our dealership and for this great review, Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 31, 2020

Getting an appointment. Fast. Prompt, courtesy service upon arrival A+. Fast service. My only disappointment is they ordered a part I needed for a hatch light, but I have never heard back. Been over 2 wee More

by DOUGVICKIN
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
July 25, 2020

I brought in 2 vehicles to get oil changes and one of them to get brakes looked at that they did brake job because they are making noise. Same amount of oil in both vehicles 2 different prices. Was told More

by Juliejones
Recommend Dealer
Yes
Employees Worked With
Adam Havens
July 25, 2020

Always get good service there. My concern was no one in the service department wearing a mask. With all the signs and things reiterating the importance it would seem a must. More

by MNYPLODGE
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Jul 27, 2020 -

Zeigler GMC of Holland responded

Thank you so much for your feedback. We have made it mandatory that our staff wear masks, and masks should be covering their nose and mouth. We also require them to practice social distancing and not shake hands. We’re sorry you experienced otherwise at your last visit. We are working hard every day to enforce these new protocols to keep our facilities healthy and safe for you and our staff. I will be sure to share your comments with our Service Manager, Frank Siebart. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 24, 2020

They make having to have repairs done so simple! This is my 3rd time working with Jon Shannon regarding warranty issues with my truck. He is the consummate professional. Jon and the service tech had More

by MIKEP15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
July 23, 2020

Just Service Friendly service, not pushy. Portrays genuine concern for my vehicle's wellbeing. A relaxing waiting room too. They work with you to fit you in. More

by JOHN.BILSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Shannon
Jul 24, 2020 -

Zeigler GMC of Holland responded

Hi John, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 20, 2020

The service team at Elhart was thorough and quick. They were honest about the repairs needed on my vehicle and helped me prioritize in order to meet my budget and maintain the safety of my car! More

by MEGANFSCOTT
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Havens
Jul 21, 2020 -

Zeigler GMC of Holland responded

Thank you for writing this awesome review. Our entire team works hard to work with your budget and get you the best service your vehicle needs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

July 16, 2020

My vehicle was serviced quickly. They accommodated us while we waited. Very timely and courteous service. Having to artificially extend the verbiage in this review is the only negative thing about my v More

by LUBBERSC
Recommend Dealer
Yes
Employees Worked With
Jon Shannon,Adam Havens
Jul 16, 2020 -

Zeigler GMC of Holland responded

Hi, thank you for the high star rating! It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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