Zeigler Subaru of Kenosha

prompt sevice I bought a Subaru Forester from Kenosha Subaru recently. They made the buying process real simple and effiecient. I was impressed by the courteous ser I bought a Subaru Forester from Kenosha Subaru recently. They made the buying process real simple and effiecient. I was impressed by the courteous service. The Sales person went to great lengths to explain all the features of the car. Great service , with a smile More

Poor customer service I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, Nick, called me late that same day to let me know the damages....I agreed to some of the repairs, not others, but the repair would take several days because they did not stock the parts. Nick quoted my repair price, and then stated that the additional 15% off discount would be applied when I picked up my vehicle. I returned on Dec 23 to pick up my car. I found that some unauthorized repairs had been made to my vehicle and I had been billed for them. In addition, the 15% discount was not applied. Of course no one with any authority was available because of the holiday. I had the choice of doing without my car for an additional 5 days, or pay and hope to correct the problem after the holidays. The man checking me out was able to give me a $200 discount (about half of what I was owed), and cancel one of the unauthorized charges. He assured me that the manager, Matt, would be able to help me. On December 26, I discussed this with Matt. He told me the unauthorized charges were "freebies" and that the charges had been deducted (massaged) from the other repairs. Regarding the discount, he would straighten all out, and that the remaining 15% would be placed back on my credit card. He said he would call me the following day, to follow up, but never did. Today I got my credit card bill. No surprise, this amount was not refunded. Since the new owners have taken over this dealership, I have had some sketchy suggestions from the staff regarding repairs for items that are not really in need of replacement at the time. I have refused those suggestions and only purchased what I felt was necessary. I'm not sure if they are doing this to all customers, or only to ones they think they can scam. Repairs that were made were done well, and I have no complaint about that. I wish Gentile were still running the show....yes, the waiting room was atrocious, but I had trust in their word. More

Terrible experiece, no respct I won't get into too many details, but my family was looking to buy a car - and certain folks at this place were terrible to work with. they weren't I won't get into too many details, but my family was looking to buy a car - and certain folks at this place were terrible to work with. they weren't attentive, they were pushy and blatantly disrespectful. I should say that their prices were fair however. But the service was so bad it literally drove me elsewhere to buy. They tried to make amends - to their credit - but it was too late. I would potentially give them another opportunity in the future - as not all their folks were bad, but the person I worked with initially and a couple folks in the appraisal department fell far short of expectation. More

Best car buying experience ever. Was looking to purchase a new car, because with 4 drivers and 2 cars it was a little challenging. I was looking to see where I could get the best pric Was looking to purchase a new car, because with 4 drivers and 2 cars it was a little challenging. I was looking to see where I could get the best price. I have purchase 10 cars over the last 40 years. I have owned Toyotas, Chevys, olds, and nissans. Each time I go to a dealer, with research in hand, I don't expect to get the car for nothing but again I do not want to give away my hard earned money. A fair compromise is all I am looking for along with great customer service and be treated fairly. As I knew that I wanted to buy a suburu and there are plenty of dealers in my surrounding area I would figure to give them a go. I went to 2 local dealerships that had the suburus in stock that I wanted. Well after talking to these dealerships, I was not feeling the being treated with a fair price on the cars. I then check the internet for mor dealerships with in a 100 mile radius of Chicago. I happen to come upon Racine Suburu. I check the internet stock that they had on their lot along with price of the cars. I saw 3 cars that met my criteria and sent an email to James to see if the cars were still available to test drive. I told James that I would be coming up the next day day from the Chicago to test drive those vehicles that I was interested in. I called that morning to see if they were still available. He told me they were and that they would be ready to test drive when I got up there. When I arrived I was greeted by James and test drove the first two vehicles. Never got to the 3rd. We sat down to discuss the price that was posted on the internet and what the final price with T,T, and Doc fee going out the door on both cars. He went to see Scott the GM, came back with the price that satisfactory for both of us. We discussed pickup time the next day and who the check had to be written out to. The whole process from start(test drives) to the final out the door price was less then 3 hours. Each test drive was 20-30 minutes and we did sit in the cars and went over certain features on each car. I was also in touch with my wife and bank during the process too. So it might have been a smidge outside 3 hours. No going back and forth no hidden fees. Just what each line item meant. Dealing with James and Scott was a pleasant experience. The next day upon pickup, James was busy with another customer and that he handed me over to his brother who help get things started with john the finance person and Chris who explained the car workings to me and my wife. The whole process on Saturday from start to finish was less than 1.1/2 hours. James did finish with his customer and we chatted about the smooth process. John had everything ready to go and we were in his office less than 20 minutes signing all the papers. We couldn't be happier . I am glad that I picked the proper color quartz blue as oppose to desert sand. My wife would not have been happy with that color. Racine Subaru did an outstanding job from start to finish from showing me the cars I was interested in to the paper work to sign and getting the car ready to drive and explained how it works. I would recommend this dealership to anybody that is interested in buying a Suburu. They treat you with respect and do not force you into a higher end car or bait and switch on you. A dealer that gives you a good deal and still makes money to keep the doors open. I would travel up there again to buy another Suburu from them and I probably will next May when I will need another car to purchase. Ask for James, or Scott or Chris. Best experience ever in buying a car! More

Great experience I researched the purchase of my new outback or three months. The dealership at the exact car that I was looking for an stock on their website with a I researched the purchase of my new outback or three months. The dealership at the exact car that I was looking for an stock on their website with a great sale price. When I arrived at the dealership Chris greeted me properly and professionally. He acknowledged the online price and gave me a great product demonstration test drive. All the dealership went rather quickly and John in the finance office was great. We chose the Subaru special financing and took out the loan for 60 months. The entire experience was fantastic. Apparently they had just taken over the dealership at the beginning of the year from the old owner Gentile who did not have a very good reputation from everybody I heard. Overall a very enjoyable experience and I will be back! More

It's been years since I had a pleasant car buying experience! Dave and Lonnie were patient and helpful. Not pushy and not obnoxious! I am in sales and that makes me crazy! Price was excellent -- eve experience! Dave and Lonnie were patient and helpful. Not pushy and not obnoxious! I am in sales and that makes me crazy! Price was excellent -- even better than Edmunds.com suggested. And I love my new car, a 2012 Legacy. Their excellent service made me even more excited about my new car. Thank you, guys! If you go to Gentile, be sure to ask for Dave or Lonnie. More

As a small business owner time, price, customer service and access to multiple manufacturers are the pre-requisites I seek in dealership selection. Juanita Malkemes and David Paulson genuinely understand and access to multiple manufacturers are the pre-requisites I seek in dealership selection. Juanita Malkemes and David Paulson genuinely understand the art of the new car purchase and leasing from the perspective of the client. I am happy to say we have purchased/leased our last five (5) vehicles from the Gentile Automotive Group and I would not hesitate to recommend the Gentile automotive family for your next purchase/lease. I am based in Indiana and will continue to travel to Racine, WI for excellence in customer service and pricing. More

Steve Koss did a great job of keeping calm is a tense situation (bidding war with another dealership). He helped me learn about the car in a common-sense way and did not put uncomfortable pressure on us. situation (bidding war with another dealership). He helped me learn about the car in a common-sense way and did not put uncomfortable pressure on us. He displayed a good balance between helpfulness and and letting us work things out. His lack of pushiness was important. More

Kim Becker at Gentile Subaru was easy to work with, well versed in all aspects of the Subaru vehicles that we were looking at. Kim is just an overall friendly & easy going person. I would highly recommend h versed in all aspects of the Subaru vehicles that we were looking at. Kim is just an overall friendly & easy going person. I would highly recommend her. We have purchased cars from Frank Gentile in the past & have always been pleased with their service. I feel we were easily able to negotiate a good price on our new Outback. Thanks Kim! More

Very good experience working with Jim. They looked outside of their own dealership to find us the vehicle w/color and options we wanted. Past experience with Gentile bodyshop was outstanding. We are outside of their own dealership to find us the vehicle w/color and options we wanted. Past experience with Gentile bodyshop was outstanding. We are still working to correct a couple of minor issues, but I believe this will be done quickly and to our satisfaction. More