Zeigler Subaru of Kenosha

Lori Gilland made buying a new car pure joy! First, I came to Kenosha Subaru to test drive a Crosstrek with Lori Gilland back in May. I made it very clear I was not ready to buy a new car, just w First, I came to Kenosha Subaru to test drive a Crosstrek with Lori Gilland back in May. I made it very clear I was not ready to buy a new car, just wanted to test out driving SUBARU. Lori took her time to go over Subaru features and abilities, answered all my questions and took me for a very nice test drive. When we came back to her desk, she gave me a nice booklet and went over all possible features of Crosstrek. I had very good feeling about dealing with Lori, as she was very attentive to my needs and not pushy, which I was afraid of going into this experience. When I was ready to buy a car, 3 months later, I came straight to Lori and ended up buying the most wonderful Forester Touring with all the features I could only dream of! I also had my 8 year old daughter with me, Lori made sure we both felt comfortable through this experience. We test drove Crosstrek again, tried out Forester, went over all Forester has to offer.. We ended up with the perfect car for the perfect price! I am very happy with my car buying experience with Lori and would definitely recommend her to anyone for pleasant, easy, informative and honest car buying experience. I would like to mention and thank John with financing, and big thank you to Rachel as well for helping me out later with service. More

Everything was as expected or better. They explored why our oil light was coming on and off sporadically. Great customer service. Will return in 1200 miles for a courtesy check up. They explored why our oil light was coming on and off sporadically. Great customer service. Will return in 1200 miles for a courtesy check up. More

New Vehicle - Lease Program Josue our sales associate was pleasant to work with, customer focused, and product knowledgeable making for a positive experience in finalizing car se Josue our sales associate was pleasant to work with, customer focused, and product knowledgeable making for a positive experience in finalizing car selection. He and his sales and finance management were able to work with us on customizing a lease program that met our cash flow and residual value requirements. We are happy that we stayed local knowing we had other choices within the surrounding area. Great job Kenosha Subaru!! More

checking out the cars I was considering a newer car. Never had a Subaru. Took a test drive just to see how the car handled. I was amazed. I was even more amazed when the nu I was considering a newer car. Never had a Subaru. Took a test drive just to see how the car handled. I was amazed. I was even more amazed when the numbers were crunched and i could afford this amazing Impreza Sport. A big thank you to Lori Gilland, sales rep extraordinair. Her knowledge of the vehicles was as amazing as the car itself. She showed me all the functions and set them up for me. The process was quick...no running back to "talk to the manager" many times to close the deal. I highly recommend Kenosha Subaru and Lori Gilland. Thank you for making this possible. I now have a safe car to drive. It was great dealing with a sales professional who knows her product and completes the deal in a no nonsense, professional approach. The service area is clean and comfortable....offeres beverages and a tv while you wait. The finance manager was honest,informative and very helpful. One of the best car buying experiences EVER. More

Above and Beyond We replaced a 2016 Outback with a 2019 Ascent. Love the car so far. Joe and Scott went above and beyond what they would have "had" to do. They put We replaced a 2016 Outback with a 2019 Ascent. Love the car so far. Joe and Scott went above and beyond what they would have "had" to do. They put up with my continual checking on the status of our order with a smile on there face. Additionally we had great service with Rachel when we had our Outback devices. We expect to replace our Ascent with another one when this lease expires. More

Electronics I asked for an electronic package ONLY. I was given different packages, but none covering the electronic package only. My friends received one in Gree I asked for an electronic package ONLY. I was given different packages, but none covering the electronic package only. My friends received one in Green Bay for about 900 bucks. I was not offered this. I am very unhappy about this. More

18 Forester Staff was awesome! Super nice and helpful. Got a great deal on my Forester. Highly recommended. Thanks Subaru Kenosha!! It was worth the drive over. Staff was awesome! Super nice and helpful. Got a great deal on my Forester. Highly recommended. Thanks Subaru Kenosha!! It was worth the drive over. More

Courteous and timely I have only had great experiences at this dealer. The service department is great and the employees really care about you. They are great with getti I have only had great experiences at this dealer. The service department is great and the employees really care about you. They are great with getting a loaner too for longer service appointments. My Dad was a service manager for his whole career and he would be impressed with Kenosha Subaru. More

Great Service Had to replace one tire because of road hazard damage. Call the dealership and their price was the cheapest. Love the service department because the s Had to replace one tire because of road hazard damage. Call the dealership and their price was the cheapest. Love the service department because the service advisers are extremely friendly and they always explain the work being performed on your car. It took less than 45 minutes for the tire replacement. More

Extremely dissapointed, Not a Win/Win situation for me I had arranged to purchase a vehicle via long distance. I am 2.5 hours from Kenosha. I had sent specific information via email as to what I wanted o I had arranged to purchase a vehicle via long distance. I am 2.5 hours from Kenosha. I had sent specific information via email as to what I wanted on this vehicle and was told that they had found one for me. I was going to put a substantial amount down and requested to be provided the amount I needed to arrange to come to the dealership with so that my payment would remain around $200 a month. I was sent that info in and email.......so I set out on that Friday to pick up the car. After arriving and going over everything and picking out the product that I wanted that supported the remote start via mobile device, I was referred to finance. While sitting with the finance person, my sales associate came in and informed me that she had made a mistake and that she provided me the price of the vehicle at a 0% interest rate for financing vs. the 2.9 that we had discussed. Well that meant that I would need to put more down on the vehicle than what I had planned.Then a few minutes later, the sales associate returned to us stating that she had made another mistake and that the remote start that we had discussed, was actually not an option on the 2019 Subaru Legacy Sport. My only option to get the remote start was to now purchase it at $500 more. Then while discussing this, the Finance person corrected her stating it would be $575...... My friend with me stated that the remote should be covered by the dealership, as there were some costly mistakes made here that were affecting only me, but that didn't happen. I certainly did not expect to have this cost me in excess of $1,600 (additional interest added and remote start). As this kept getting worse as I was sitting in the finance booth, I was hoping to experience more of a WIN/WIN situation here...... (I accept the adjustment of the error of the quote for the price of the car and the dealership accepted the error of the remote and cover that expense) That did not happen. I was very diappointed.... This was my first purchase of a brand new car. In addition, there was an issue of my contacts not all importing in the car and I was told that she would look into this.... I had not heard back from her, and went to another dealership in Green Bay for that issue. I also have experienced several times, my radio not shutting off when I open the door after shutting the car off. Not sure what is up with that, but would like to know if something needs to be done like a reset of the computer system or something like that. So there you have my experience with Kenosha Subaru. My friends are like, WOW, can't believe they didn't do you right! And just a footnote..... my sales associate kept saying how "annoying" things were, like the loud speaker system paging people, how annoyed she was with the music playing in the background, as it was distracting her while talking to me. She was even annoyed when my friend put out a question about the car...... yeah.... lol. So there you have my experience with Kenosha Subaru. My friends are like, WOW, can't believe they didn't do you right! And just a footnote..... my sales associate kept saying how "annoying" things were, like the loud speaker system paging people, how annoyed she was with the music playing in the background, as it was distracting her while talking to me. She was even annoyed when my friend put out a question about the car...... yeah.... lol. I would welcome you making an effort to make this a more pleasant experience for me. More