Zeigler Subaru of Kenosha

Polite, clean, efficient Adam went out of his way to meet my time needs. When I picked up the car there was still some adhesive residue on the wheels. They took it back in and Adam went out of his way to meet my time needs. When I picked up the car there was still some adhesive residue on the wheels. They took it back in and cleaned it. I’ll return More

Much to our surprise, we traded in our car today!! My husband and I came to the Kenosha Subaru on 4/17/19 for a 30K maintenance check-up on our 2016 Legacy, which we also bought at this dealership. We My husband and I came to the Kenosha Subaru on 4/17/19 for a 30K maintenance check-up on our 2016 Legacy, which we also bought at this dealership. We wanted to test-drive an Outback just to see if it would work for us as our next car to be bought in the future. Never did we think we were going to buy a car that day! We test-drove an Outback Limited, and it was perfect because it was very similar to the Legacy, but with more cargo area in the back, which was exactly what we were looking for. We were impressed at the improved technology and increased safety changes which had been made in just the past 3 years. The 8.7 inch clearance from the ground was another feature which convinced us this was the car we needed. But how could we make the financing work?? Joe showed incredible patience as we tried to find a way to make the purchase possible. He understood our budget, price point for car payments, and interest rate needed to make everything work. We didn't have all our budget numbers with us, but Joe worked hard to "put all the pieces of the puzzle together" in order to make it possible for us to drive home in a 2019 Outback Limited. I think Joe's honesty throughout the negotiating process was one of the reasons we bought the Outback that day. We never felt we were being misled or that certain fees and costs were being hidden. Though he needed to frequently check with the manager, he was gone for only brief periods of time. Joe recognized that everyone's time was valuable, but that the information offered was also very important. We were given all the time we needed to crunch the numbers and decide what would work. Scott Dooley came to talk with us to further determine our financial needs and to find a way to make everything work. Thank you, Scott, for helping to put us in the driver's seat! Our experience continued to be positive when we met with Derek Wojciechowski in Financing. Loved that he color-coded where my husband and I were to sign! It's the simple details that can make the financing process easier, and Derek is a natural in putting people at ease. He even found more money for us to put down on the car by checking our previous service plan and learning that we had a sizable refund for the unused portion. No one expects to go to the Financing Dept. in a dealership and be told they actually have MORE money than originally thought. Again, it is Derek's attention to the details, be they small or large, that put us at ease and made the financing process simple and straightforward. After working with Joe and Derek at Kenosha Subaru, we drove away in our new Outback feeling like we had made the best decision possible, and that the price negotiations were fair to everyone involved. One more extra: Both Joe and Derek served tours of duty as Marines. We applaud Kenosha Subaru for hiring veterans, and can certainly vouch first-hand that their patience, friendliness and attention to detail are 3 important reasons we are return customers. Thanks, Joe and Derek!! More

Appointment error that turned out okay When I called for my first service appointment for my 2019 Outback, I asked what was included and the cost. I was told that there would be and oil ch When I called for my first service appointment for my 2019 Outback, I asked what was included and the cost. I was told that there would be and oil change and tire rotation, but at no charge. Surprised, and pleased, I made the appointment. When I arrived the service tech started to walk me through the three oil change choices, and the cost of each. I stated that I was told there would be no charge. Apparently the person on the appointment desk did not know to check whether the vehicle had a maintenance agreement (which I knew I did not have) before quoting "no charge". I was irritated that I was given the wrong information. The service rep spoke with the department manager, and they agreed to perform this maintenance for free. I was very happy with the result. More

Quick easy service They performed the 6k mile service, addressed all pending recalls, and ensured that the car was cleanly washed in an efficient, effortless manner. I w They performed the 6k mile service, addressed all pending recalls, and ensured that the car was cleanly washed in an efficient, effortless manner. I was back on the road faster than expected. More

Recall service performed on 2013 Impreza Recall and general maintenance performed - also moved muffler that was in contact with trailer hitch (caused noise due to vibration). Quite happy wit Recall and general maintenance performed - also moved muffler that was in contact with trailer hitch (caused noise due to vibration). Quite happy with the experience. More

Great car-buying experience The full staff was friendly and very knowledgeable with finding a car that fit my needs. Worked with Joe, who was great! He made my car buying an easy The full staff was friendly and very knowledgeable with finding a car that fit my needs. Worked with Joe, who was great! He made my car buying an easy and quick process, and was able to find the perfect car for me and my budget. Definitely recommend! More

Great deal, no hassle I stopped by the dealership with the intention of comparing the forester and the outback, and found the perfect used vehicle. My salesperson was knowl I stopped by the dealership with the intention of comparing the forester and the outback, and found the perfect used vehicle. My salesperson was knowledgeable and helpful, and the finance team was great. Brought my husband back the next morning and we drove off in the new vehicle with no hassles, and got a great deal. I would highly recommend Kenosha Subaru. More

A Good Visit They were ready for me when I arrived at the dealer. They were polite and they provide a "loaner" for me. The work done was identified, and I have They were ready for me when I arrived at the dealer. They were polite and they provide a "loaner" for me. The work done was identified, and I have no reason to doubt that it was done in a satisfactory way. More

First service experience Check in was quick, service advisors were friendly, waiting room was comfortable, car was ready in a timely manner. No complaints. I will likely be Check in was quick, service advisors were friendly, waiting room was comfortable, car was ready in a timely manner. No complaints. I will likely be back for more service. More

Very accommodating Staff was efficient, helpful and knowledgeable and for the most part not tricky or pushy. The experience was pleasant and I got the answers I needed. Staff was efficient, helpful and knowledgeable and for the most part not tricky or pushy. The experience was pleasant and I got the answers I needed. More