Kenosha Subaru - Service Center

Excellent customer service I was recommended by a friend and even though I don't have a Subaru, they gAve me great service and Nick was very friendly and courteous. And his atti I was recommended by a friend and even though I don't have a Subaru, they gAve me great service and Nick was very friendly and courteous. And his attitude was positive like he actually enjoys his job. I've been places where the employees appeared to dislike their jobs and you could tell. I understand some jobs can be hectic, but you should never let the customer see it. So I applaud him a great service. Definitely would recommend this dealership if you want quality, respect and don't want to be taken advantage of like some dealerships do. Anyway, basically, I will for sure let them work on my car again. More

Poor customer service I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, Nick, called me late that same day to let me know the damages....I agreed to some of the repairs, not others, but the repair would take several days because they did not stock the parts. Nick quoted my repair price, and then stated that the additional 15% off discount would be applied when I picked up my vehicle. I returned on Dec 23 to pick up my car. I found that some unauthorized repairs had been made to my vehicle and I had been billed for them. In addition, the 15% discount was not applied. Of course no one with any authority was available because of the holiday. I had the choice of doing without my car for an additional 5 days, or pay and hope to correct the problem after the holidays. The man checking me out was able to give me a $200 discount (about half of what I was owed), and cancel one of the unauthorized charges. He assured me that the manager, Matt, would be able to help me. On December 26, I discussed this with Matt. He told me the unauthorized charges were "freebies" and that the charges had been deducted (massaged) from the other repairs. Regarding the discount, he would straighten all out, and that the remaining 15% would be placed back on my credit card. He said he would call me the following day, to follow up, but never did. Today I got my credit card bill. No surprise, this amount was not refunded. Since the new owners have taken over this dealership, I have had some sketchy suggestions from the staff regarding repairs for items that are not really in need of replacement at the time. I have refused those suggestions and only purchased what I felt was necessary. I'm not sure if they are doing this to all customers, or only to ones they think they can scam. Repairs that were made were done well, and I have no complaint about that. I wish Gentile were still running the show....yes, the waiting room was atrocious, but I had trust in their word. More