Zeigler Subaru of Lafayette

I brought my '20 Ascent in for an oil change and requested an inspection of the noisy brakes. I had an appointment scheduled over a week in advance. The oil change took over 2 hours to be completed. requested an inspection of the noisy brakes. I had an appointment scheduled over a week in advance. The oil change took over 2 hours to be completed. The brakes were not inspected at all. It's funny reading all of the high rated reviews stating everyone was so friendly. I feel as if I visited the wrong dealership since the service employees I encountered were unfriendly, unresponsive, and uncaring. Next oil change will be at my local independent repair shop who has friendly employees, does what is requested, and can change oil in less than an hour. In the future I will need to take my Ascent to an Indianapolis Subaru dealer for any warranty work or inspections that are needed. As a Subaru employee it is sad to see the Subaru brand being represented by a below average service department. One positive note that I can leave is Mark Cravatt, our Rohrman salesman who sold us our Ascent, is the best. More

I’ve dealt with other Subaru service departments who haven’t been friendly at all and I have nothing but nice things to say about Bob Rohrman Subaru service department! haven’t been friendly at all and I have nothing but nice things to say about Bob Rohrman Subaru service department! More

Let me look around my car while on the lift, service guys were friendly, BUT Bent the xxxx out of the jack points on my car not using a proper loft block, didnt realize until 2 weeks later how bad it w were friendly, BUT Bent the xxxx out of the jack points on my car not using a proper loft block, didnt realize until 2 weeks later how bad it was. More

What a great group! Everyone was friendly, answered all my questions and did a great job explaining the process. Really appreciated the follow up after the visit to talk about what was done. my questions and did a great job explaining the process. Really appreciated the follow up after the visit to talk about what was done. More

Everyone is friendly and helps you right away! Much appreciated! Thanks Bob!!!! As always we love the work that gets done! Will return again to your dealership! appreciated! Thanks Bob!!!! As always we love the work that gets done! Will return again to your dealership! More

They are an awesome group of people very helpful, they do not try to force you into something you don’t want good group of people not try to force you into something you don’t want good group of people More

Excellent! Jenny, Brittany, and Nicole are the very best! They listen to what I am saying, make certain to understand, and are always extremely responsive. They are efficient in all areas. They will bring me They listen to what I am saying, make certain to understand, and are always extremely responsive. They are efficient in all areas. They will bring me back again and again! More

Too happy to upsell when their own coupon was going to cut into their bottom line. If you need an oil change, DIY or go somewhere else. cut into their bottom line. If you need an oil change, DIY or go somewhere else. More

All the people have always been polite.As far as I know, All the people have always been polite. As far as I know, all work has been properly done. I don't crawl under the Outbacks to check it out though. All the people have always been polite. As far as I know, all work has been properly done. I don't crawl under the Outbacks to check it out though. More

Everyone was very nice. Answered all of my questions. Appreciated all of the follow up after I bought my car as well. I will for sure be returning. Appreciated all of the follow up after I bought my car as well. I will for sure be returning. More