Zeigler Subaru of Lafayette

Our car was due for its 90k mile scheduled maintenance. Scheduled the appointment about two weeks ahead of time, and in addition to the scheduled service, we also requested a few additional services (brake Scheduled the appointment about two weeks ahead of time, and in addition to the scheduled service, we also requested a few additional services (brake line flush, new brake pads). Because the service was estimated to take about 2.5 working days, the service department pre-arranged for us to have a courtesy car. Everything went smoothly from beginning to end. Very pleased with the service, the friendliness of the staff, and the convenience of the courtesy car. Thank you. More

Everyone that helped me was so polite and helpful, communicated every step of the way. Perfect experience all around. I will definitely be recommending to anyone communicated every step of the way. Perfect experience all around. I will definitely be recommending to anyone More

I really appreciate the availability of a loaner for any service appointments that take more than 1-2 hours. Staff is always very friendly and helpful. service appointments that take more than 1-2 hours. Staff is always very friendly and helpful. More

We've purchased multiple vehicles from John Pilatz and will continue to do so in the future! Great guy, great dealership! We love our Subarus! will continue to do so in the future! Great guy, great dealership! We love our Subarus! More

I recently took my Subaru in to the dealership to have recall work done. The staff was very friendly and courteous. I very much appreciated their help. recall work done. The staff was very friendly and courteous. I very much appreciated their help. More

I'm always treated well by the service department. The sales staff sell the car once, but the service department "sells" the car again every time I visit. Fixing my vehicle issues correctly is the biggest sales staff sell the car once, but the service department "sells" the car again every time I visit. Fixing my vehicle issues correctly is the biggest reason I will come back. More

I made an appointment for oil change, tire rotation, change of cabin and engine filters and recall fix, but even so Had a long wait to check in. Jenny was efficient in checking me in and giving details change of cabin and engine filters and recall fix, but even so Had a long wait to check in. Jenny was efficient in checking me in and giving details about finish time. She also checked in mid-morning about additional work. Pick up and payment went well; she applied a $10 discount coupon to my $200 charge. In today's email, I received coupons for $10 off on oil change and another coupon for $10 off on tire rotation. You had those coupons available when I had that appointment 4 days ago!!!! Why, or why did you not apply both of those coupons to my tire rotation and oil change this week??????? If you want the highest ratings, then you must give the highest service. Please send me the additional $10 off my charge! More

We got the vehicle that we wanted, which is the most important thing. However, the process seemed extremely difficult. It is hard to understand how, after selecting the vehicle, after accepting the pric important thing. However, the process seemed extremely difficult. It is hard to understand how, after selecting the vehicle, after accepting the price, there were still 2 hours of dead time before the paperwork was ready. I do not understand why the dealership has not made the process easier and more comfortable. I have had much, much, much better experiences at other dealerships, including a different Subaru dealership in a different state. In the end, there was a critical error on the documentation which required document rework. This shows a lack of quality oversight on the document side and reduces my confidence in the dealership overall. More

I had plenty of questions regarding what I needed to have done, and every step of the way, the service people/ Jenny assisted, timing, loaner car set up, etc. done, and every step of the way, the service people/ Jenny assisted, timing, loaner car set up, etc. More

I have no complaints at all regarding the service staff or the vehicle maintenance that was performed. However, I was disappointed in the apparent lack of a requirement for masking of customers in the wait or the vehicle maintenance that was performed. However, I was disappointed in the apparent lack of a requirement for masking of customers in the waiting area. This was the 2nd time over the course of 5 days I've sat in the waiting area with 1 or more other customers not wearing masks. I am one of those COVID-19 "at risk" individuals, as is my wife. Wearing masks in public places has become a matter of simple courtesy for us and I expect the same from places where I do business. More