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Zeigler Subaru of Lafayette - Service Center
Lafayette, IN
1,143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,143 Reviews of Zeigler Subaru of Lafayette - Service Center
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August 02, 2020
appointment I had a scheduled appointment at 8:30 am upon arrival I was told my service would be approximately 90 minutes. 2 1/2 hours later I went to the service I had a scheduled appointment at 8:30 am upon arrival I was told my service would be approximately 90 minutes. 2 1/2 hours later I went to the service desk to find out a technician had not looked at my car. I was told it was still in line to be looked at!!! My oil had been changed and tires were rotated but my car had not been pulled into the bay yet for a diagnosis. At this point I was not happy my appointment was at 8:30am not when ever it was convenient for them. I had another appointment at 12:30 so I told them to bring me my car it was time for me to leave. After requesting my car Tory went to the service desk and talked to a man then came back and said what if we could get your car in now? If they could have gotten it in then they could have gotten it in now. It took the point off losing a customer to get the service department to step up and try to make things right but it was to late. At no time did anyone communicate with me about anything ! Very unhappy with the service department. I work 7 days a week 11 hours a day so it is very hard for me to get my car to the dealership for a service I am on vacation taking time to to get my car serviced before leaving , to go on vacation, wasting my precious time at your dealership. I should have been offer a free tire rotation and oil change after waiting 2 1/2 hours and not getting the service I went for. More
by susan46947
Verified CustomerEmployees Worked With
Tory
August 01, 2020
Oil change & tire rotation I will plan to return for oil changes & tire rotations. Replacing the cabin filter is overpriced and I will change my own in the future. I will plan to return for oil changes & tire rotations. Replacing the cabin filter is overpriced and I will change my own in the future. More
by Joe Orczyk
Employees Worked With
Tori
July 31, 2020
Not pleased with the service department at all. They do not check out the problems we have had with the car. There is a rattle in the eyesight area and right rear back seat passenger side at door will leak not check out the problems we have had with the car. There is a rattle in the eyesight area and right rear back seat passenger side at door will leak water when going through car wash and puddles. This is the second time we have not had the problem fixed and they say everything is fine, and we pick up car and all problems still here More
by JERRY.SARGENT05
Employees Worked With
July 28, 2020
Great service I always have great service at Rohrman's Lafayette. I highly recommend getting your car worked on here. Everyone are very nice and they communicate I always have great service at Rohrman's Lafayette. I highly recommend getting your car worked on here. Everyone are very nice and they communicate very well with me for what they are doing and what needs to be done. More
by dtanksle
Employees Worked With
Austin ?
July 27, 2020
Friendly staff. Always punctual and courteous. Car back in no time. Nice comfortable space to sit and wait for service to be finished. Always appreciated. in no time. Nice comfortable space to sit and wait for service to be finished. Always appreciated. More
by KRWILSON1960
July 24, 2020
1st Ascent oil change Thought tire rotation should be included with initial service offering. Austin was helpful in trying to answer all my question. Sales guys struggled Thought tire rotation should be included with initial service offering. Austin was helpful in trying to answer all my question. Sales guys struggled to help with inputting code for rear hatch button unlock. Ultimately Royce from service was very patient in trial and erring the instructions until we got it done More
by BILLZILLIGEN
July 23, 2020
Terrible service as always. I try to avoid them at all costs. Total rip off as always. Will always recommend the most expensive options, to rip you off more. costs. Total rip off as always. Will always recommend the most expensive options, to rip you off more. More
by DEANOTECH
Employees Worked With
July 20, 2020
Never Satisfied I see positive reviews and wonder how these customers have gotten such 'good service.' I have a vehicle that still has some service coverage/protectio I see positive reviews and wonder how these customers have gotten such 'good service.' I have a vehicle that still has some service coverage/protection, so I am stuck with using the dealership. I don't remember a time where I left feeling good about my service. Most times, I can't even get through to the service department. I never receive phone calls back when I leave messages. I've had to return several times because I didn't get a first-time fix on an issue. I'm just never satisfied dealing with this service department. More
by JMW
Employees Worked With
None of the employees listed.
July 17, 2020
Had a good experience with the service department. The only downside was that it took so long to get my car in for such a small issue only downside was that it took so long to get my car in for such a small issue More
by APINKSTON90
July 16, 2020
Too slow, didnt follow instructions and damaged car It took 2 hours for a 30 min task. Stripped the drain plug Washed when told not to This was not the fault of the service advisor - it was the repa It took 2 hours for a 30 min task. Stripped the drain plug Washed when told not to This was not the fault of the service advisor - it was the repair team More
by tim.newhart
