Zeigler Subaru of Lafayette - Service Center

No communication I have never had an issue until this time. I was told my car would be ready to pick up at 4:00 PM. I arrived at 4:20. I was told by the customer se I have never had an issue until this time. I was told my car would be ready to pick up at 4:00 PM. I arrived at 4:20. I was told by the customer service person that my car would not be done until the next day. Why didn't anybody call me and let me know? I then had to find a ride for the next day to be able to get to work!!! More

My wife and I are completely blessed to have a car dealership that still knows what TRUE customer service is all about. Everyone went above and beyond to help us get through our issues with our Outbac dealership that still knows what TRUE customer service is all about. Everyone went above and beyond to help us get through our issues with our Outback. A special thanks to Trey,Brad and Kenzie. My wife says the mechanic that correctly diagnosed and fixed our high beam assist is her hero! Thanks to ALL at the Subaru dealership for the warm smiles and just plain pleasant atmosphere! More

The Bob Rohrman dealership is very clean and up to date. The people in the service department are very kind and respectful, but very busy as well so that makes for a longer wait. The people in the service department are very kind and respectful, but very busy as well so that makes for a longer wait. More

Fast service, I did not have an appointment. They were able to get me in right away. Tori was very courteous. Service area was very clean. able to get me in right away. Tori was very courteous. Service area was very clean. More

Recall on air bags Check in quick, driver took me to my office. Car ready in time driver returned to pick me up to return me for car pick up all went smoothly. Check in quick, driver took me to my office. Car ready in time driver returned to pick me up to return me for car pick up all went smoothly. More

Love the waiting lounge - has every convenience one could possibly want, including coffee, water and food! Excellent customer service from all of the service and repair folks too. possibly want, including coffee, water and food! Excellent customer service from all of the service and repair folks too. More

A lot of people in line. I was made feel important too. I had to take my car in for them to see it to order a replacement piece of trim. Even with it being so hectic the girls were very polite and business I had to take my car in for them to see it to order a replacement piece of trim. Even with it being so hectic the girls were very polite and business like. I got a moment to chat with a couple of the girls when everyone had been assisted and the repair tech was looking at my car. They are very nice and know what they are doing!! More

Made an appointment for recalls/repairs back in December and was told Wednesday 2/26 was pretty much first available. (11:00 am) Was told I would get a courtesy car while repairs were being facilitated. C and was told Wednesday 2/26 was pretty much first available. (11:00 am) Was told I would get a courtesy car while repairs were being facilitated. Came in early (9:30 am) due to another appointment close by. Explained to the service attendant an issue with driver side front seat possibly being defective. Received the courtesy car, went about my business. Returned at 4:30 PM, my car was done, parts had to be ordered for the seat repair. Phone call to schedule is pending. returned Courtesy car. More

I can't even click poor because the service has not yet taken place. I scheduled my recall service for yesterday morning, February 25th at 9:15 in the morning. They said it would take 4 hours to do the r taken place. I scheduled my recall service for yesterday morning, February 25th at 9:15 in the morning. They said it would take 4 hours to do the recall service to replace the passenger airbag. I heard nothing from them so at 1:30 I called. They said they would find out when it would be completed and call me back. They did not call me back. At 2:30 I called back and they said there were 20 cars in front of mine and they did not know when it would be completed. I came out at 3 pm and got my car. I called this afternoon and told the young lady that I did not care how far out they put me on the schedule but that if I bring it out for a scheduled time it would be completed by the 4 hour time that they told me it would take. She said that they were booked until March 18. I am unable to bring it on March 18 so she set the date for 8 am March 20. I hope on March 20 at noon I can pick up my car and the service will be completed. David B. Raymer More

I just sent an email saying how displeased I am with the service. I was suppose to receive a follow up call about my visit and didn't get one. service. I was suppose to receive a follow up call about my visit and didn't get one. More