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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,154 Reviews

1,154 Reviews of Zeigler Subaru of Lafayette - Service Center

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January 10, 2020

Horrible service experience!! I won’t trust another vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose More

by INDIANAOFFROAD
Recommend Dealer
No
Employees Worked With
Karalee Sollars, Brad Belaire
Jan 10, 2020 -

Zeigler Subaru of Lafayette responded

Matt, We’ve made every reasonable attempt to serve you with every interaction at Bob Rohrman Subaru. This is the third review you’ve given with the lowest possible rating. We understand that an oil mishap is extremely frustrating and would love to be able to eliminate the odor completely. Unfortunately that takes time which is precisely why we kept the vehicle long enough to have it detailed multiple times as well as to complete your recall as you requested. We wish you the best in the future and hope you enjoy the experience at your dealership of choice. Even though we know it won’t be Bob Rohrman Subaru in the future, we are happy that you’re committed to the brand.

January 10, 2020

I am upset I had to pay for diagnostics again when my car was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be cred More

by DAJOHNSON0
Recommend Dealer
No
Employees Worked With
Tori
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

We appreciate you reaching out. If you’d like to discuss in further detail, please give us a call at 765-588-9589 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

January 10, 2020

Won't go back there Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but More

by GJESSIMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terran Patton, Alex Wilson
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we understand your frustration and appreciate you taking the time to share this feedback. We do our best to complete work within the stated time frame and apologize that we were unable to do so this time around. We will be using your comments to improve the communications we have with our customers, and hope you’ll give us another chance in the future. Thanks again.

January 10, 2020

no no no I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the ma More

by bama6301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Belaire
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback – we will be looking into it further and discussing your comments with our service team. If there’s any additional feedback you’d like to discuss, please don’t hesitate to reach out to our Customer Relations Specialist, Terran Patton. Thank you.

January 10, 2020

The dealership has always done their best to meet our needs. Also John has always been there with any questions or concerns that we've had! More

by Queen B.
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we look forward to your next visit!

January 10, 2020

I came into the dealership and told him exactly what I wanted, and he made sure I got it! My salesmen helped me get the car I always wanted, for an affordable cost! More

by DOMADUDE924
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! We're glad John had the opportunity to help get you into the car you've always wanted, and we'll be sure to pass along your kind comments to him. Your business is much appreciated by all of us here at Bob Rohrman Subaru and we hope to work with you again in the future!

December 19, 2019

Appt was quick as told. Was asked if wanted a car wash but when I went to get in my car it was not washed. More

by jrtr2rusty
Recommend Dealer
Yes
Employees Worked With
Service Dept
December 12, 2019

When setting service appointments for customers Service employee needs to be 100% accurate with wait time 5-6 hrs is a lot different from 8-9 More

by YeahOK
Recommend Dealer
No
Employees Worked With
Service department on 12/2 who took my call
Dec 21, 2019 -

Zeigler Subaru of Lafayette responded

We totally agree, correct and accurate communication is vital. Please feel free to email our Service Manager Karalee Sollars directly at karaleesollars@gmail.com or call her at the dealership to discuss your experience.

October 28, 2019

Great job diagnosing problem and finding it under warranty. Could have charged me and I wouldn’t known the wiser . Thanks again Kailtyn was great More

by Romneyboy
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
October 07, 2019

I left my car Friday evening after hours for oil change service. Saturday Service person told me they failed to gather envelopes. Worthless service department. More

by Outback
Recommend Dealer
No
Employees Worked With
Service